Job Description
- 2+ years’ experience in IT Support
- Valid driver’s licence and your own vehicle (non-negotiable)
- Confident remote support skills on Windows 10/11
- Knowledge of Windows Server (2012 R2 – 2022), Active Directory, DNS, DHCP
- Familiarity with IP addressing, subnetting, basic routing
- Strong communication skills (written & verbal)
- Certifications: A+, N+ required
- Microsoft or Endpoint Security (advantageous)
What You’ll Be Doing:
- Remote & Onsite Support
Provide high-quality remote support for desktops (Windows 10/11) and perform occasional client visits for consulting and SLA service. - System Maintenance
Assist in patching, version upgrades, and endpoint/server upkeep using enterprise-grade monitoring and patch management tools. - Collaboration & Communication
Liaise with peers and clients, ensuring smooth incident resolution and exceptional service delivery. - After-hours Coverage (Occasional)
Be part of the on-call support team on a rotational basis (under supervision or shadowing).
Why This Role Stands Out
- Structured career development: Ideal for IT professionals eager to progress into more senior infrastructure or consulting roles.
- Cutting-edge exposure: Get hands-on with diverse Wintel technologies across multiple client environments.
- Dynamic environment: Work remotely and on-site with a range of businesses, supported by an experienced team.
- Ongoing learning: Gain experience in system maintenance, patching, and remote desktop/server troubleshooting — all with regular training opportunities.
Your Growth Path
This role is designed for a Junior Support Engineer ready to expand their skills, gain visibility across a wide array of systems, and ultimately grow into more senior support or specialist roles within a highly respected tech firm. Upskilling is highly supported
If you’re proactive, technically curious and serious about growing in the IT space, this role is made for you.
? Apply now and start your next chapter in your career
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