Western Cape: Peregrine Administration Services Investor Services posted by The Hiring House

About the Role

The Hiring House is seeking a highly skilled and experienced Investor Services professional to join our team in Western Cape. As an Advisor Servicing and Administrator role, you will be responsible for ensuring seamless client experiences, investigating queries, and resolving issues efficiently.

Key Responsibilities

• Ensure response to advisor queries within SLA
• Investigating and problem solving any queries/issues (end to end ownership to drive issues resolution, escalations where necessary, keeping advisors updated)
• Ensure all clients are FICA compliant and risk ratings are up to date
• Administrator: Pre-execution checks
• Ensuring CDD, client risk assessment, and SOF information are in place before sending the instruction to the internal platforms for processing.
• Performing other critical pre-execution checks (as defined and documented in the checklists) – including;
• Ensuring that the instruction is properly authorised ie that the client or advisor has signed/authorised the instruction in line with the business rules/
• Ensuring that the correct mandate is in place ie the advisor is properly authorised.
• That the payment/withdrawal is going from/to the client or if from/to a third party that the CDD, risk assessments are in place and that the reason for this is understood.
• That for instructions for life products that beneficiaries have been set up, linked and screened and that any risks introduced by the beneficiary have been considered.
• FATCA and CRS checks – ensuring that the self-declarations have been provided, reviewing these in line with the information we have on record for the client and ensuring that the status is correctly recorded on the database.
• For certain trigger events e.g. a client emigration (change in address where the client has moved to another country), ensuring that the risk rating impact and FATCA/CRS impact has been properly handled
• Ensure functions are performed within the agreed SLA’s and turnaround times.
• Identify suspicious patterns of transactions and escalate for review.
• Collaborate with internal clients and address queries and escalations
• Document processes and procedures, look for and suggest opportunities to optimise processes /improve efficiencies
• Participate in any remediation projects, to resolve any issues identified by compliance/inspections/external reviews.

Requirements

• Matric
• Relevant certificate/diploma/degree and/or a minimum of 2-3 years’ experience in a similar role

Qualifications

No formal education or certifications are required for this role.