Job Description
About the Role
We are seeking a highly organized and detail-oriented Practice & Retail Operations Coordinator to join our boutique wellness practice in Western Cape. As a client-facing operations role, you will be responsible for ensuring the smooth day-to-day running of our practice and retail environment. You will combine scheduling, administration, retail coordination, and in-practice support for services including wellness coaching, Live Blood Analysis, and MedWave Narrow Light Therapy.
Key Responsibilities
- Manage bookings, calendars, reminders, cancellations, and practitioner availability using online systems, Outlook, and WhatsApp.
- Prepare therapy spaces to agreed hygiene, comfort, and privacy standards.
- Support pre- and post-session administration.
- Welcome clients, explain procedures clearly and professionally, and maintain client dignity, comfort, and confidentiality at all times.
- Receive and capture stock deliveries, support regular stock takes, and maintain inventory accuracy.
- Assist with basic POS and inventory system queries.
- Provide retail floor cover when required.
- Track client accounts, follow up on overdue payments in a professional and respectful manner, and maintain accurate records.
- Escalate sensitive matters appropriately.
Requirements
- Strong organizational and administrative skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel).
- Basic knowledge of POS systems and inventory management.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Wellness Jobs in Western Cape
In Western Cape, South Africa, the wellness industry is rapidly growing, driven by increasing awareness of the importance of health and wellness in modern workplaces. This shift has created a demand for professionals with expertise in creating healthy work environments, promoting employee well-being, and driving organizational performance through wellness initiatives. As a result, job seekers in this field can expect to find opportunities across various sectors, including corporate, healthcare, and government.
Typically, salaries for wellness positions in Western Cape vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level roles may fall within the range of R300 000 to R500 000 per annum, while senior or specialist roles can command higher salaries, often ranging from R800 000 to R1.5 million per annum. However, it’s essential to note that these are broad estimates and actual salaries may vary significantly.
Common skills required for wellness professionals in Western Cape include strong communication and interpersonal skills, ability to facilitate workshops and training sessions, knowledge of evidence-based wellness interventions, experience with organizational development and change management, proficiency in data analysis and reporting, and a proven track record of promoting employee engagement and well-being. Other essential skills may include project management, stakeholder management, and technical expertise in areas such as health promotion or employee assistance programs.
The wellness industry is commonly found in various sectors, including corporate, where companies are looking to create healthy work environments and promote employee well-being; healthcare, where professionals are working to integrate wellness into clinical practice; and government, where initiatives focus on promoting public health and wellness policies. In the technology industry, companies may employ wellness specialists to develop and implement employee wellness programs that align with their digital transformation strategies.
Career development opportunities for wellness professionals in Western Cape are diverse and varied. Many roles offer potential for career advancement within the same organization or progression to senior leadership positions. Others may present opportunities for specialization or transition into related fields such as health promotion, organizational development, or corporate social responsibility. With a strong foundation in evidence-based wellness practices and expertise in stakeholder management, professionals can build a fulfilling and successful career in this dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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