Job Description
Product Safety:
- Establishing product safety procedures: Developing and documenting the processes to ensure product safety, including hazard analysis, preventive controls, and corrective actions.
- Supporting mock recall/withdrawal exercises: Assisting in the planning and execution of mock recall/withdrawal exercises to evaluate the effectiveness of the recall plan and identify areas for improvement.
- Ensuring compliance with legal requirements: Staying informed about and adhering to all relevant safety laws and regulations, including those related to food safety, labeling, and packaging.
- Staying up to date on changes to standards and regulations: Continuously monitoring changes in industry standards and regulations related to product safety, quality, and labeling.
- Overseeing product safety testing: Develop and maintain the testing process to verify products meet standards, including microbiological testing, chemical analysis, and physical inspections. Analyse the test results and identify trends.
- Leading the HARA Team: Leading the Hazard Analysis Risk Assessment Team through ensuring a systematic and preventative approach to product safety by identifying, controlling, and monitoring potential hazards throughout the production process.
Product Quality:
- Supporting developing and implementing product safety and quality requirements: Assisting with the development and implementation of product safety and quality requirements.
- Developing and maintaining quality standards and inspection plans for raw materials, packaging, and finished products.
- Creating and updating quality control procedures and work instructions.
- Participating in the development and review of product labeling to ensure accuracy and compliance.
- Overseeing the inspection and testing of raw materials, packaging, and finished products:
- Managing quality control checks at various stages of production, from incoming materials to finished goods.
- Supporting investigations when quality issues are identified: Assist in investigating customer complaints, product defects, or deviations from quality standards, including root cause analysis and corrective and preventive actions (CAPA).
- Calibration and verification responsibility: Overseeing the calibration and verification of measuring equipment to ensure accuracy and traceability.
- Traceability exercises: Conducting exercises to trace materials and products throughout the supply chain, ensuring the ability to quickly identify and isolate any potential issues.
- Overseeing the quality process (intake to dispatch): Having end-to-end responsibility for quality throughout the entire production process, from receiving raw materials to shipping finished goods.
Team Management:
- Supervising, training, and motivating staff: Managing the performance and development of the quality team, providing guidance, training, and motivation.
- Assigning workload: Distributing tasks and responsibilities among team members based on their skills and expertise.
- Conducting performance reviews: Evaluating employee performance, providing feedback, and identifying areas for improvement.
- Identifying training needs: Determining skills gaps and providing necessary training to ensure the team has the knowledge and skills to perform their duties effectively.
Collaboration:
- Working closely with other departments: Partnering with production, engineering, purchasing, and other departments to ensure quality throughout the product lifecycle.
- Collaborating with Vendor Performance Manager: Working with VPM to ensure the quality of incoming materials and components.
- Product authenticity and legality collaboration: Working with relevant teams to ensure products are authentic, legally compliant, and meet labeling requirements.
Continuous Improvement:
- Identifying areas for improvement: Using data analysis, customer feedback, and other sources to identify opportunities to improve quality processes, products, and services.
- Implementing improvements: Lead or participate in cross-functional teams to implement quality improvements to enhance quality and efficiency, including process improvements, new technologies, and best practices.
- Tracking Key Performance Indicators (KPIs): Monitoring metrics to measure the effectiveness of quality initiatives (scoreboard) and track progress towards quality objectives.
- Assisting with internal audits: Participating in internal audits to identify areas for improvement in quality processes and systems.
Requirements
Education & Qualifications:
- Bachelor’s degree in a relevant field (Food Science, Engineering, Quality Management, Business Administration, or Science).
Experience:
- 7 years of experience in a Quality Leader role or similar.
- Preferred certifications: HACCP, ISO 9001, BRCGS for Packaging, or other industry-specific certifications.
Technical Skills:
- Deep understanding of Quality Management Systems (QMS) and ISO 9001.
- Expertise in HACCP (if applicable).
- Knowledge of product safety regulations and recall management.
- Proficiency in quality control, testing, calibration, and traceability systems.
- Skills in root cause analysis and CAPA management.
- Strong data analysis and reporting skills.
- Competency in Microsoft Office Suite and ERP systems.
Soft Skills:
- Strong leadership and communication skills.
- Excellent problem-solving and decision-making abilities.
- Meticulous attention to detail and organisational skills.
- Strong interpersonal skills and a commitment to continuous learning.
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