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Western Cape: Quality Supervisor posted by The Talent Room

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Job Description

Description 

Product Safety:

  • Establishing product safety procedures: Developing and documenting the processes to ensure product safety, including hazard analysis, preventive controls, and corrective actions.
  • Supporting mock recall/withdrawal exercises: Assisting in the planning and execution of mock recall/withdrawal exercises to evaluate the effectiveness of the recall plan and identify areas for improvement.
  • Ensuring compliance with legal requirements: Staying informed about and adhering to all relevant safety laws and regulations, including those related to food safety, labeling, and packaging.
  • Staying up to date on changes to standards and regulations: Continuously monitoring changes in industry standards and regulations related to product safety, quality, and labeling.
  • Overseeing product safety testing: Develop and maintain the testing process to verify products meet standards, including microbiological testing, chemical analysis, and physical inspections. Analyse the test results and identify trends.
  • Leading the HARA Team: Leading the Hazard Analysis Risk Assessment Team through ensuring a systematic and preventative approach to product safety by identifying, controlling, and monitoring potential hazards throughout the production process.

Product Quality:

  • Supporting developing and implementing product safety and quality requirements: Assisting with the development and implementation of product safety and quality requirements.
  • Developing and maintaining quality standards and inspection plans for raw materials, packaging, and finished products.
  • Creating and updating quality control procedures and work instructions.
  • Participating in the development and review of product labeling to ensure accuracy and compliance.
  • Overseeing the inspection and testing of raw materials, packaging, and finished products:
  • Managing quality control checks at various stages of production, from incoming materials to finished goods.
  • Supporting investigations when quality issues are identified: Assist in investigating customer complaints, product defects, or deviations from quality standards, including root cause analysis and corrective and preventive actions (CAPA).
  • Calibration and verification responsibility: Overseeing the calibration and verification of measuring equipment to ensure accuracy and traceability.
  • Traceability exercises: Conducting exercises to trace materials and products throughout the supply chain, ensuring the ability to quickly identify and isolate any potential issues.
  • Overseeing the quality process (intake to dispatch): Having end-to-end responsibility for quality throughout the entire production process, from receiving raw materials to shipping finished goods. 
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Team Management:

  • Supervising, training, and motivating staff: Managing the performance and development of the quality team, providing guidance, training, and motivation.
  • Assigning workload: Distributing tasks and responsibilities among team members based on their skills and expertise.
  • Conducting performance reviews: Evaluating employee performance, providing feedback, and identifying areas for improvement.
  • Identifying training needs: Determining skills gaps and providing necessary training to ensure the team has the knowledge and skills to perform their duties effectively.

Collaboration:

  • Working closely with other departments: Partnering with production, engineering, purchasing, and other departments to ensure quality throughout the product lifecycle.
  • Collaborating with Vendor Performance Manager: Working with VPM to ensure the quality of incoming materials and components.
  • Product authenticity and legality collaboration: Working with relevant teams to ensure products are authentic, legally compliant, and meet labeling requirements.

Continuous Improvement:

  • Identifying areas for improvement: Using data analysis, customer feedback, and other sources to identify opportunities to improve quality processes, products, and services.
  • Implementing improvements: Lead or participate in cross-functional teams to implement quality improvements to enhance quality and efficiency, including process improvements, new technologies, and best practices.
  • Tracking Key Performance Indicators (KPIs): Monitoring metrics to measure the effectiveness of quality initiatives (scoreboard) and track progress towards quality objectives.
  • Assisting with internal audits: Participating in internal audits to identify areas for improvement in quality processes and systems.

Requirements

Education & Qualifications:

  • Bachelor’s degree in a relevant field (Food Science, Engineering, Quality Management, Business Administration, or Science).

Experience:

  • 7 years of experience in a Quality Leader role or similar.
  • Preferred certifications: HACCP, ISO 9001, BRCGS for Packaging, or other industry-specific certifications.
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Technical Skills:

  • Deep understanding of Quality Management Systems (QMS) and ISO 9001.
  • Expertise in HACCP (if applicable).
  • Knowledge of product safety regulations and recall management.
  • Proficiency in quality control, testing, calibration, and traceability systems.
  • Skills in root cause analysis and CAPA management.
  • Strong data analysis and reporting skills.
  • Competency in Microsoft Office Suite and ERP systems.

Soft Skills:

  • Strong leadership and communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Meticulous attention to detail and organisational skills.
  • Strong interpersonal skills and a commitment to continuous learning.



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