Western Cape: Spa Manager posted by Craven Cottage CC

Duties:
 
The successful candidate will be responsible for the holistic operation of the spa, including guest experience, team leadership, service excellence, and financial performance.
Overseeing day-to-day spa operations with a high degree of autonomy and professionalism.
Managing and leading a team of spa therapists, ensuring consistent delivery of five-star service.
Reporting directly to the Head Office, providing operational updates, financial reports, and performance feedback.
Setting, monitoring, and achieving performance and revenue targets, with an emphasis on profitability and service quality.
Daily financial and operational reporting, ensuring accuracy and timely submission.
Creating innovative spa treatments, protocols and wellness packages in line with market trends and guest preferences.
Collaborating closely with resort and hotel management to ensure seamless guest experiences and integration of spa services.
Engaging with high-profile guests and ensuring VIP treatment standards are met or exceeded.
Supporting spa marketing efforts both internally and externally, including promotions, guest communications and partnerships.
 
Requirements:
 
Internationally recognized spa and beauty therapy certifications
Diploma in International Beauty Therapy – ITEC / CIDESCO / SAAHSP.
Level 3 NVQ Diploma in Beauty / Body Therapy or equivalent.
Accredited Massage Therapy Diploma (essential).
Minimum of 5 years’ experience in a Spa Manager role within a luxury 5* hospitality environment.
Proven background in delivering premium guest experiences and wellness services in high-end resort settings.
Strong track record of leading and motivating teams, achieving KPIs, and improving operational efficiencies.
Exceptional hands-on therapy, treatment, and product knowledge.
Strong organizational and time-management skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Familiarity with spa-specific booking and reporting software systems.
Confident and professional communication skills in English (both written and verbal).
Self-sufficient, proactive, and highly motivated with the ability to thrive in a remote location.