Job Description
About the Role
Wild Dreams Hospitality is seeking a highly experienced Camp Manager to join their team in Zululand. As the face of our hospitality service, you will be responsible for ensuring an all-encompassing guest experience that tailors to our broad guest base. With a strong focus on camp systems, facilities, activities, and staff working together in harmony, we are looking for a skilled professional who can manage a team and provide exceptional customer service.
Key Responsibilities
- Ensures the highest quality of experience for school groups and guests
- Leading by example as the Camp Manager in Hospitality service
- Display an exceptional appreciation and sensitivity to the environment.
- Ensures that guest, staff, and wildlife safety is always a priority.
- Undertake a process of continuous education of self and other members of staff.
- Achieve service excellence though Teamwork
- Be an active, contributing member of the BGR team
- Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams
- Ability to promote conservation and environmental protection on the reserve
- Monitor and handle guest feedback and make sure it gets to each person (good and bad)
- Monitor vehicle safety and driving speed
- Day to day management of facilities & camps – ensure standards are kept and improved
- Dealing with guests’ complaints
- Assisting Camp Leaders with hosting
- Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc.
Requirements
- Tertiary qualifications in Eco-tourism, Hospitality, Game Lodge, Tourism or equivalent
- Valid Driver’s license
- Working understanding of the Food & Beverage department
- Minimum 5 years traceable work experience in a bush lodge environment, managerial role
- Excellent understanding of housekeeping and maintenance procedures
- An awareness of developments, keeping up with current trends within the food and lodge industries.
- Excellent Customer Service
- Clear understanding of cost control and procurement
- Experience in a similar environment, and proven track record in managing people
- Experience working in remote areas or locations would be an advantage
- Excellent attention to detail, Computer literate, Strong multi tasking skills,
- Excellent organizational skills
- Working knowledge on different types of POS & Booking systems
- Financial management ability
- Clear understanding of disciplinary procedures
- Ability to adapt to a fluid environment
- Knowledge of reserve, property, surrounding areas
Qualifications
Salary & Benefits
1 bedroom cottage on site fully furnished, 1 meal a day, 3/1 cycle, CTC R30kpm neg
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Kwazulu-Natal
The tourism and hospitality management sector in Kwazulu-Natal is a rapidly growing industry, with a strong demand for skilled professionals to cater to the increasing number of tourists visiting the province. Typically, job seekers in this field can expect to find opportunities in various sectors, including accommodation, food and beverage, tour operations, and conservation. Generally, these roles involve managing day-to-day operations, ensuring customer satisfaction, and driving business growth.
In terms of compensation, salaries for tourism and hospitality management positions in Kwazulu-Natal typically fall within a broad range of R500 000 to R1 million per annum, depending on factors such as experience, company size, and industry sector. However, it is essential to note that actual salaries can vary significantly, and these figures are only a general guideline. For example, salaries for entry-level positions may start at the lower end of this range, while senior management roles or those in large hospitality companies may command higher salaries.
Common skills required for tourism and hospitality management roles include excellent communication and interpersonal skills, the ability to work well under pressure, and strong leadership and problem-solving abilities. Additionally, knowledge of local culture, languages, and customs can be highly beneficial. Other essential skills include financial management, marketing, and customer service skills. Experience in operations management, human resources, or a related field is often also valuable.
The tourism and hospitality industry in Kwazulu-Natal is diverse, with opportunities available in various sectors, including hotels, resorts, game lodges, tour operators, and national parks. The province’s rich cultural heritage and stunning natural beauty make it an attractive destination for tourists, driving demand for skilled professionals to cater to their needs.
Career development opportunities are generally excellent in the tourism and hospitality industry, with many roles offering potential for career progression and advancement. Typical career paths may include management positions, specialist roles such as event planning or customer service, or specialized areas like sustainable tourism or heritage management. With experience and further education, professionals can move into senior leadership roles or start their own businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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