Zululand: Camp Manager posted by Wild Dreams Hospitality

This role is all about creating great guest experiences – keeping things running smoothly, communicating clearly, and being the kind of leader others enjoy working with. You’ll need to stay organised, think on your feet, and handle busy moments with ease. Knowing the local area and what the company stands for adds something special to the job, and any past experience with hosting or working with kids is definitely a plus.

Core criteria: 

• Experience as camp manager or safari host is essential
• A valid South African driver’s licence is essential (Transport to/from leave cycles is the successful candidate’s own responsibility)
• Strong communicator with guests and team members
• High personal standards and attention to detail
• Courteous, professional, and guest-focused
• Performs reliably under pressure and adapts to guest needs
• Capable team leader with a constructive approach to correction
• Honest, driven, and career-oriented with strong integrity

Key responsibilities: 

• Prepare personalized welcome and departure notes for each guest
• Manage daytime check-ins and oversee dietary preferences, children’s needs, and special requests
• Implement and adhere to standard operating procedures
• Host guests throughout the day, including activity returns and mealtimes, while assisting with requests
• Ensure consistent quality of all guest-facing products and services
• Oversee and verify breakfast, lunch, and dinner setups
• Conduct room inspections prior to guest arrivals
• Coordinate guest delight initiatives to create memorable experiences
• Keep main guest areas tidy and styled in line with operational standards
• Collaborate with service teams to ensure smooth kitchen and dining operations
• Support colleagues and departments as required to maintain high service standards
• Lead and plan engaging children’s activities with creativity and enthusiasm
• Provide exceptional, personalized hospitality throughout the guest stay

This is a live-in position.