About Our Client Our client is a proudly South African developer of leading civil engineering infrastructure design software. With decades of expertise, they empower engineers, municipalities, and consultants to deliver accurate and innovative infrastructure projects locally and abroad. Their mission is to combine advanced technology with exceptional customer support, ensuring users succeed with confidence. The Role: Senior CAD Operator (Customer Support Consultant) This role bridges technical expertise and customer engagement. As a Senior CAD Operator, you will support clients in the civil engineering infrastructure design space, providing training, troubleshooting, and insights that shape the softwares future. You will play a vital role in enhancing user experience while contributing to the ongoing evolution of industry-leading tools. Key Responsibilities Provide technical support to clients on Civil Designer and/or Civil 3D software Deliver client training sessions and classroom-based workshops Present software solutions to potential clients and assist with product demonstrations Support existing clients in licence renewals and usage optimisation Gather and document industry requirements to guide future software development Create video-based tutorials and screen captures to support learning Travel occasionally (up to one week per month) to provide client support and training About You National Diploma or equivalent qualification in civil engineering infrastructure design 3 to 10 years experience in the civil infrastructure design sector Minimum 3 years hands-on experience with Civil Designer and/or Civil 3D Preferably with hydraulic/reticulation design background Strong proficiency in MS Office and web-based CRM tools Excellent written and verbal communication skills in English Confident presenter with ability to deliver classroom training Strong relationship-building skills with a client-focused approach Code 8 drivers licence with own transport Video (screen capture) creation skills advantageous