Pretoria: IT Technical Support Team Leader posted by Isilumko Staffing
Job Description
A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
- 1. Lead Technical Support Team
Provide reports to management on call closure status and first line support related matters
Implement processes to ensure calls are closed timeously
Liaise with all necessary stakeholders and provide feedback to business and IT Management
Ensure jiras are dealt with and closed timeously
Assign jiras
Monitoring (e.g. Boardrooms)
Escalation of calls to 3rd line and other Teams. - 2. Provide hardware and software support (LAN & WAN)
Install software
Troubleshooting (TCF)
Assemble computer
Repairs & maintenance of hardware & peripherals
Installation & maintenance of cabling
Maintain inventory for software & hardware (TCF)
Desktop patch management
- 3. Provide 2nd line support to users
Investigate and provide solution (TCF)
Communicate with users on incident logged (TCF)
- 4. Finance, procurement and asset management
Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
- Nationals Diploma in IT
- Technical/Legal Certification
- A+
- N+
Experience
- 5 Years Experience in 2nd and 3rd line of support
- Team Leader Experience
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