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Cape Town City Centre: Business Analyst

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Job Description

Business Analyst Join a Salesforce-Obsessed Consultancy Make an Impact from Anywhere in SA Remote (Johannesburg, Pretoria, Cape Town or Durban) | R50 000 R75 000| UK Hours (8am5pm, flexible) About Our Client Our client is a growing Salesforce-focused consultancy known for delivering powerful, tailored solutions to complex client challenges. They’re passionate about doing meaningful work, value employee wellbeing, and foster a collaborative, fun culture. If you’re ready to thrive in a dynamic environment where results and people matter equally this is it. The Role: Business Analyst As a Business Analyst, you’ll be key to driving strategic improvements for clients by leveraging your Salesforce and CPQ expertise. You’ll gather and translate complex business needs into actionable insights and system requirements, ensuring exceptional outcomes across global tech and business functions. Key Responsibilities Bring 5 years experience in a Business Analyst role to lead process improvements and system delivery Gather, analyse, and document system requirements across stakeholders and global teams Deliver Salesforce and CPQ-based solutions that align with client objectives Lead testing activities and compile documentation aligned with internal standards Apply Lean and Project Management methodologies to maximise business impact Translate functional requirements to development and QA teams clearly and effectively Educate end users on Salesforce and CPQ functionalities Identify and recommend necessary system patches or upgrades About You 5 years experience as a Business Analyst, ideally in consultancy or tech environments Bachelor’s degree in Business or related field Hands-on experience with Salesforce and Salesforce CPQ Strong reporting, documentation, and stakeholder engagement skills Process-driven mindset with a track record of improvement delivery Experience with testing frameworks and visual/design standards a plus
View Job  Cape Town City Centre: Senior Software Developer



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Cape Town City Centre: Business Analyst

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Job Description

The role will be ideal for an empathetic, logical, analytical thinker, who thrives at the intersection of technology, business, and customer success and wants to help shape how customer value is delivered and sustained. REQUIRED SKILLS AND EXPERIENCE : – 2-3 years experience of as a Business Analyst or Consultant in technology, services, or customer experience environments. – Proven success in customer-facing or consultative roles, engaging across pre-sales, delivery, and optimisation phases. – Strong understanding of Customer Success principles, lifecycle management, and value realisation frameworks. – Experience in requirements definition, process mapping and optimisation, and solution validation within multi-stakeholder environments. – Excellent customer facing communication and facilitation skills – able to bridge business, technical, and executive audiences. – Proficiency in using Salesforce (or similar) for lifecycle visibility and success tracking. PREFERRED SKILLS : – Experience in Customer Experience (CX), Contact Centre, SaaS, or Managed Services industries. – Familiarity with CCaaS and CRM/CSM cloud platforms (AWS, Amazon Connect, Genesys, Five9, Zendesk, ServiceNow, Salesforce). – Certification in Business Analysis (CBAP, PMI-PBA), Customer Success (CSM), or ITIL v4. – Data fluency and ability to derive insight-driven recommendations.



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View Job  Cape Town City Centre: Junior Dotnet Developer posted by OfferZen


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Cape Town City Centre: Business Analyst

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Job Description

Business Analyst Debt Review Analytics (Advanced Modelling / Collections Optimisation / Financial Services) A forward-thinking organisation within the financial services and collections industry is searching for a Specialist Analyst to own and optimise the full debt review lifecycle. This includes active debt review, pre-termination, and terminated DR portfolios, using advanced analytics to drive yield, reduce drop-off, enhance recovery strategies, and shape operational decision-making. This is your chance to become the single source of truth for DR performance delivering insights, models, and frameworks that directly influence commercial outcomes. Key Responsibilities: Build predictive models for drop-off risk, cure, reinstatement, settlement propensity, and post-termination recovery. Deliver end-to-end diagnostic insight across active DR, pre-term, and terminated DR portfolios. Map and optimise workflows, processes, and data flow across operations, PDAs, DCs, and internal systems. Develop portfolio segmentation frameworks and performance dashboards across mandates. Analyse payment behaviour, yield trends, reinstatement patterns, and termination economics. Provide strategic intelligence to improve collections performance, reduce exceptions, and drive consistent execution. Translate analytical findings into actionable operational and financial strategies. Job Experience and Skills Required: Education: Degree in Mathematics, Statistics, Data Science, Actuarial Science, or similar (minimum NQF7) Experience: 23 years experience in data analytics within financial services Strong commercial awareness in collections, debt review, or unsecured lending Proven experience in predictive modelling and strategy-driven analytics Experience translating analytics into operational and financial action Understanding of DR lifecycle, NCA processes, PDAs and DC behaviour (advantageous) Skills: SQL (advanced) Python/R (modelling & statistical packages) SAS (advantageous) Data visualisation (Power BI / Tableau) Advanced Excel for financial modelling Workflow and process optimisation Strong communication and stakeholder influence Non-negotiables: Ability to model, diagnose, and optimise complex DR workflows Commercially minded with strong quantitative and analytical depth Ability to own DR insights end-to-end and influence senior decision-makers Apply now! For more exciting Finance vacancies, please visit:
View Job  Cape Town City Centre: Junior Dotnet Developer posted by OfferZen



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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