Durban: Assistant General Manager posted by Kendrick Recruitment

Kendrick Recruitment is seeking an experienced and hands-on Assistant General Manager for a luxury boutique hotel located in Ballito. This role requires a professional with strong leadership skills, excellent guest relations abilities, and a solid understanding of hotel operations to support the General Manager in the day-to-day running of the property.

Key Responsibilities:

• Assist the General Manager in overseeing all departments to ensure seamless daily operations

• Maintain high standards of service delivery across all guest-facing and back-of-house areas

• Supervise and motivate staff, ensuring effective communication and teamwork across departments

• Manage guest relations, handling any complaints or special requests with professionalism and care

• Monitor financial performance and assist in achieving budgetary and operational targets

• Support the management of stock control, procurement, and supplier relationships

• Ensure compliance with health, safety, and hygiene regulations

• Contribute to the development and implementation of operational policies and procedures

• Oversee staff training and development to maintain service excellence

• Assist in managing events, functions, and VIP guest stays

• Ensure the propertys standards, ambience, and brand image are consistently upheld

Requirements & Qualifications:

• Minimum of 35 years experience in a managerial role within a luxury hotel or similar hospitality environment

• Strong leadership and interpersonal skills with a guest-centric approach

• Excellent communication and problem-solving abilities

• Sound financial and administrative acumen

• Ability to manage multiple tasks in a fast-paced environment

• High attention to detail and commitment to maintaining top-tier service standards

• Proficient in hotel management systems and Microsoft Office Suite

• Flexibility to work evenings, weekends, and public holidays as required

Personal Attributes:

• Professional, polished, and confident demeanour

• Strong organisational and time management skills

• Proactive, adaptable, and solutions-oriented

• Passionate about hospitality and delivering outstanding guest experiences

This is an exceptional opportunity for an ambitious hospitality professional to join a prestigious property and play a key role in its continued success.