Job Description
About the Role
We are seeking a highly skilled Technical Assistant to join our team at FOUR POINT 0 in the Western Cape region. As a key member of our support team, you will provide first-line and limited second-line technical support to customers and internal teams, working closely with sales, field service, and engineering to ensure efficient resolution of customer issues.
Key Responsibilities
- Provide first-line (L1) technical support to customers from the branch.
- Diagnose and resolve basic product faults, escalating complex cases to L2 support or engineering teams when necessary.
- Conduct basic testing, configuration, and repairs of products returned for service.
- Maintain and calibrate tools, and test rigs to ensure readiness and reliability.
- Support the preparation of replacement units, spares, and demo equipment for customer use or field deployment.
- Collaborate with field service technicians and engineering to ensure timely resolution of customer issues.
Requirements
- NQF Level 4–5 qualification in Electrical, Electronic, or Mechatronic Engineering.
- Minimum 2 years’ experience in a technical support or service environment.
- Strong practical understanding of electrical or automation components.
- Basic fault-finding and troubleshooting using test instruments and diagnostic tools.
Qualifications
- Completed NQF Level 4–5 qualification in Electrical, Electronic, or Mechatronic Engineering
Salary & Benefits
- Please note that salary details are not specified in the original job description.
About Engineering Management Jobs in Western Cape
In Western Cape, South Africa, the demand for skilled Engineering Management professionals is consistently high, with a strong focus on supporting the growth and development of various industries. Typically, these roles are found in sectors such as technology, manufacturing, and energy, where complex systems and processes require expert oversight. Generally, companies in these industries seek out candidates who can effectively manage teams, drive innovation, and ensure operational efficiency.
For Engineering Management positions in Western Cape, the salary range is broad and can vary significantly depending on factors like experience, company size, and industry sector. Typically, entry-level roles may start within a broad range of R500 000 to R1 million per annum, while senior positions can command salaries upwards of R2 million to R5 million or more. However, it’s essential to note that these are general estimates, and actual salaries can differ significantly based on individual circumstances.
Common skills for Engineering Management roles include: project management methodologies; technical expertise in areas such as mechanical engineering, electrical engineering, or civil engineering; leadership and team management skills; excellent communication and problem-solving abilities; proficiency in engineering software and tools; data analysis and interpretation skills; and strategic thinking and planning capabilities. Often, companies also value candidates with experience in lean manufacturing, Six Sigma, or other quality control methodologies.
Engineering Management roles are commonly found in industries such as technology, where innovation and R&D drive business success, financial services, where complex systems require expert management, and manufacturing, where operational efficiency is critical to competitiveness. In these sectors, engineers manage cross-functional teams, develop and implement process improvements, and ensure compliance with regulatory requirements.
For career development, Engineering Management roles offer a range of opportunities for growth and advancement. Typically, senior positions lead to roles such as Director of Engineering or Head of Operations, where candidates can leverage their technical expertise and leadership skills to drive business strategy. Often, promotions also involve taking on additional responsibilities, such as leading large-scale projects or overseeing multiple teams.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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