Job Description
Minimum education (essential):
- National Senior Certificate
Minimum education (desirable):
- Certificate in Administration
Minimum applicable experience (years):
- 0 – 2 years
Required nature of experience:
- Data Capturing
- Client Engagement
- Administration
Skills and Knowledge (essential):
- Remote Technical Support
- MS Office
Skills and Knowledge (desirable):
- Education and/or School Compliance and Operations
- SA-SAMS System
- Valistractor Software
- GDE Extractor Tool
- Winzip/Winrar
- Plus and Smart Systems
- Google for Business
- Basic technical support skills
- Basic understanding of network setup
- Basic understanding of software installation
- Basic understanding of MS Access Databases
- EMQ files
Other:
- Ability to travel to site to offer training and support
- Valid driver’s license and own vehicle
- Proficient in Afrikaans and English
KEY PERFORMANCE AREAS
Client Engagement
- Provide OSM support on relevant and third-party platforms through professional and accurate communication.
- Proactively manage client queries through calls and emails.
- Ensure a professional image of the organisation is maintained at all times.
Projects
- Complete all assigned projects accurately and within deadlines.
- Maintain project integrity while awaiting development updates.
- Identify and resolve issues proactively.
Training and Consultation
- Assist with the coordination of training workshops.
- Deliver onsite, online, and office-based training or consultation sessions.
- Provide continuous internal training and skills development.
Initiative Development
- Identify and investigate system or process issues and propose improvements.
- Create and maintain OSM documents, manuals, and training materials.
- Conduct market research to identify new opportunities for client satisfaction and revenue growth.
Remuneration Offered
Market related
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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