Job Description
About the Role
We are seeking an experienced Retail Store Manager to join our team in Elandsfontein. As a hands-on leader, you will be responsible for boosting sales, ensuring compliance, driving customer service, and strengthening underperforming stores. You will thrive in changing environments, lead diverse teams, and ensure smooth operations while maintaining brand standards.
Key Responsibilities
- Manage retail store operations, stock, pricing & promotions across multiple sites
- Support underperforming stores, cover for absent managers, and launch new locations
- Drive sales, canvass new customers, and support marketing & promotional activities
- Monitor compliance with legal, ISO, HSE, and financial controls
- Supervise and develop staff: Sales, Assistants, Auto-Electrician, General Workers, Driver
- Maintain customer satisfaction, handle escalations, and host engagement events
- Track budgets, control costs, and optimise resources
Requirements
- Diploma in Business Administration / Sales / Marketing (NQF 6)
- Minimum 5 years’ Retail Sales / Marketing experience
- Minimum 3 years supervisory level experience
- Proven experience in store operations, staff management & customer service
- Strong computer literacy (MS Office, ERP/Retail systems)
- Valid driver’s licence & willingness to travel frequently
Qualifications
- Diploma in Business Administration / Sales / Marketing (NQF 6)
How to Apply
Send your CV, qualifications, valid driver’s license and a head & shoulders photo. Only candidates meeting the minimum requirements will be considered. If you do not hear from us within 2 weeks, please regard your application as unsuccessful.
About Customer service / support Jobs in Ekurhuleni
In Ekurhuleni, the customer service and support industry is generally thriving, with a strong demand for skilled professionals to provide exceptional service to clients across various sectors. The retail sector, in particular, is known to have a high number of customer-facing roles, while the technology and financial services industries also employ many customer support staff.
The typical salary range for customer service and support positions in Ekurhuleni can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions start at around R8 000 – R12 000 per month, while more senior roles can command salaries ranging from R15 000 to over R25 000 per month. However, it’s essential to note that actual salaries may be higher or lower than these ranges, and can also vary depending on individual qualifications and performance.
Common skills required for customer service and support roles in Ekurhuleni typically include excellent communication and interpersonal skills, a positive attitude, and the ability to work well under pressure. Other essential skills include problem-solving and conflict resolution abilities, as well as basic computer literacy and familiarity with software applications such as CRM systems or helpdesk tools. Additionally, many employers place a strong emphasis on customer service skills such as active listening, empathy, and adaptability.
Customer service and support roles can be found across various industry sectors, including retail, technology, financial services, and manufacturing. The retail sector is particularly well-represented in Ekurhuleni, while the technology industry also employs many customer support staff to assist with product-related queries and technical issues.
Career development opportunities for customer service and support professionals are plentiful in Ekurhuleni. Many employers invest in training and development programs to help staff improve their skills and advance their careers. With experience and additional qualifications, customer service and support professionals can move into more senior roles or transition into related fields such as sales, account management, or technical support.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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