Job Description
About the Role
Ad Talent Africa is seeking an experienced Account Manager to join their team. As a key member of our account management department, you will be responsible for managing client relationships, ensuring client satisfaction, and driving business growth.
Key Responsibilities
- Ensure client is sufficiently enabled to maximise solution utilisation
- Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
- Effectively partner with the rest of the services team to ensure the overall teams success
- Effectively partner with the business development manager team to ensure optimization opportunities are realized
- Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Take inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organisation
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Requirements
- Management of customer communications
- Understanding of Internal Audit and Risk Management
- Problem solving skills and ability to deal with potentially difficult clients
- Mature individual with high level of emotional intelligence
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management software, such as Salesforce
Qualifications
- Matric certificate
- Completed Business Degree / similar is highly preferable
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Software Engineer Jobs in Gauteng
In Gauteng, the software engineering job market is generally strong, with high demand for skilled professionals to support the growth of various industries. Typically, software engineers in this region are in high demand, particularly in the technology and financial services sectors. As a result, career prospects for software engineers in Gauteng are often considered promising.
The salary range for software engineers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be higher in larger companies and more established industries. However, it is essential to note that actual salaries can differ significantly from these broad ranges, and individual circumstances should be taken into account. For example, entry-level software engineers may start at the lower end of the scale, while senior engineers with significant experience may earn at the upper end.
Common skills for software engineers in Gauteng typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with Agile development methodologies and version control systems like Git. Strong problem-solving skills, attention to detail, and effective communication are also highly valued. Additionally, many employers look for software engineers who have a solid understanding of data structures, algorithms, and computer systems. Other relevant skills may include cloud computing, cybersecurity, or machine learning.
Software engineers in Gauteng can be found across various industry sectors, including the technology industry, financial services sector, manufacturing sector, and more. The demand for skilled software engineers is particularly high in the tech industry, where companies are constantly looking to innovate and stay competitive. In contrast, smaller companies and startups may prioritize skills like adaptability and creativity.
Career development opportunities for software engineers in Gauteng are often plentiful. Many employers offer comprehensive training programs and mentorship schemes to help professionals develop their skills and advance in their careers. Additionally, professional certifications like those offered by the Institute of Electrical and Electronics Engineers (IEEE) or the International Association for Software Quality (IASQ) can be beneficial in demonstrating expertise and commitment to the profession.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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