Job Description
About the Role
We are seeking an experienced Level 2 Support Engineer to join our team in Pietermaritzburg. The successful candidate will handle advanced technical issues, act as an escalation point for L1 engineers, and ensure high-quality support across client environments. This role requires strong troubleshooting skills, excellent communication, and the ability to work confidently with cloud platforms, networking, hardware, and core IT infrastructure.
Key Responsibilities
- Respond to and resolve escalated support tickets within SLA.
- Diagnose and troubleshoot complex hardware, software, and network problems.
- Perform root cause analysis and implement long-term solutions.
- Install and configure hardware, software, servers, and networking equipment.
- Manage user accounts, permissions, and access control.
- Perform maintenance, patching, and system updates.
- Monitor system health using RMM tools and proactively prevent issues.
- Provide end-user support, training, and guidance.
- Collaborate with L1, L3, and specialist teams; escalate issues where required.
- Maintain accurate documentation and contribute to knowledge base articles.
- Adhere to security protocols and support SOC-driven security initiatives.
- Mentor L1 engineers and support continual service improvement.
Requirements
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- MS-102: Microsoft 365 Administrator
- AZ-104: Microsoft Azure Administrator
- 24 years experience in IT Support (MSP environment advantageous)
- Strong experience with Microsoft 365, Azure, AD, and networking
Qualifications
–
[No formal education mentioned in the original description, so SKIP this entire section]Salary & Benefits
[The original salary was not mentioned, so SKIP this entire section] [DO NOT include a “How to Apply” section – this is added automatically]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Industrial Engineering Jobs in Kwazulu-Natal
The Industrial Engineering field is a rapidly growing sector in Kwazulu-Natal, with an increasing demand for skilled professionals to design, optimize, and implement efficient systems and processes. Generally, the job market trend indicates a steady growth in industrial engineering positions, driven by the need for companies to improve productivity, reduce costs, and enhance quality.
Typically, Industrial Engineers in Kwazulu-Natal can expect to earn salaries ranging from R600 000 to R1 200 000 per annum, although actual salaries may vary widely depending on factors such as level of experience, company size, industry sector, and specific job requirements. For instance, those with more senior positions or working for larger companies tend to earn higher salaries. However, it’s essential to note that these figures are general estimates, and actual salaries can differ significantly.
Common skills required for Industrial Engineers include analytical thinking, problem-solving, communication, project management, and technical expertise in areas such as lean manufacturing, supply chain optimization, and quality control. Typically, candidates with a degree in Industrial Engineering or a related field are preferred, although some companies may consider candidates with relevant experience and certifications. Additionally, knowledge of industry-specific software and technologies is often an added advantage.
The financial services sector, technology industry, and manufacturing sector are among the common industries that employ Industrial Engineers. Other sectors, such as healthcare and logistics, may also require these professionals to design and implement efficient systems and processes.
Career development opportunities for Industrial Engineers in Kwazulu-Natal are diverse and varied. Typically, experienced professionals can move into senior roles or take on specialized positions, such as lean manufacturing consultant or quality control manager. Some may choose to pursue advanced degrees or certifications, while others may start their own consulting practices or entrepreneurship ventures. With the right skills and experience, Industrial Engineers in Kwazulu-Natal can enjoy a rewarding and challenging career with opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Learn the common software and tools used in your industry - stay current with technology.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Mining Equipment Sales Executive posted by GAP Consulting
Minimum Requirements:Must have a minimum of 5 years' experience as a Sales Executive in the Mining Equipment IndustryRelevant Tertiary Education...
View JobJohannesburg: External Sales Consultant posted by Flink Recruitment
Roles and ResponsibilitiesJob Description:Meet and exceed sales targets as set out by the Company monthly and annually.Effectively maintain excellent,...
View JobDurban: Internal Lighting Sales Consultant & Showroom Assistant posted by Flink Recruitment
Roles and ResponsibilitiesSALES:Greet and acknowledge every client that comes into the showroom.Meet, maintain and exceed sales targets utilising good...
View JobSandton: TL3 Engineer posted by Flink Recruitment
Roles and ResponsibilitiesTechnical SkillsExpert knowledge of:Windows Server & Active DirectoryDNS/DHCP/GPO/ADFSAzure IaaS/PaaS & M365...
View JobSandton: TL2 Engineer posted by Flink Recruitment
Roles and ResponsibilitiesTechnical SkillsStrong troubleshooting of Microsoft 365 & Azure fundamentals.Solid understanding of Windows Server...
View JobGauteng: Sales Representative (Raw Chemicals, Solvents, Fuel) posted by Pillango Placements
You will be responsible for promoting the sales of products and services that will benefit the company. Establish credibility through…
View Job
Browse Employers
Job Alerts