Job Description
About the Role
We are seeking a highly skilled Customer Liaison to join our team in Cape Town City Centre. As a key member of our customer satisfaction and claims management team, you will be responsible for ensuring high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.
Key Responsibilities
- Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns
- Conduct thorough investigations into claims, documenting findings and ensuring timely resolution
- Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints
- Address and resolve general customer and internal queries with professionalism and accuracy
Requirements
- National Senior Certificate
- Minimum 6 years experience in a similar role in customer service
- Knowledge of textiles/fabric industry
- Proven customer support experience
- Excellent communication skills (written and verbal)
- Problem solving skills
- Ability to work under pressure in a fast-paced environment
- Very good attention to detail
- Exceptional Interpersonal skills
- Ability to multitask, prioritize & manage time effectively
Qualifications
- No formal education requirements mentioned
Salary & Benefits
No information available
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town Region
The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.
In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.
The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.
For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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