Job Description
About the Role
We are seeking an energetic and results-driven Customer Service Representative to join our dynamic team in the courier industry. The ideal candidate will have a strong background in sales and telesales, combined with a naturally outgoing and bubbly personality.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional service.
- Identify sales opportunities during customer interactions and proactively offer relevant services to increase revenue.
- Make outbound calls to potential and existing customers to promote courier services and close sales.
- Process customer orders, schedule pickups and deliveries, and provide updates on shipment status.
- Address customer complaints and issues promptly, ensuring customer satisfaction and retention.
- Build strong relationships with customers to encourage repeat business and referrals.
- Work closely with the operations and sales teams to ensure smooth service delivery and customer satisfaction.
- Conduct follow-ups with customers to confirm satisfaction and identify additional sales opportunities.
Requirements
- Proven experience in sales and telesales (preferably in the courier, logistics, or related industry).
- Strong communication and interpersonal skills with a confident, outgoing personality.
- Excellent problem-solving skills and the ability to think quickly under pressure.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office and CRM software.
Qualifications
- No formal education requirements mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Logistics Jobs in Gauteng
The logistics sector is an essential part of the Gauteng economy, with many multinational companies operating in the region. In this field, job seekers can expect to find a range of roles that involve managing and coordinating the movement of goods, services, and people. Typically, logistics positions require strong analytical skills, attention to detail, and excellent communication abilities.
Generally, salaries for logistics professionals in Gauteng tend to fall within broad ranges, depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may pay between R400 000 and R600 000 per annum, while more senior positions can range from R800 000 to R1.2 million per year or more. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for logistics roles in Gauteng include supply chain management, transportation planning, inventory control, data analysis, and problem-solving. Typically, professionals in this field possess a strong background in business administration, operations management, or a related field. Additionally, knowledge of technology platforms, such as transportation management systems (TMS) and enterprise resource planning (ERP) software, is often highly valued.
The logistics industry in Gauteng commonly employs roles in the financial services sector, technology industry, manufacturing sector, and e-commerce sector. These sectors require skilled professionals to manage the flow of goods, services, and information, ensuring timely and efficient delivery.
Career development opportunities for logistics professionals are vast and varied. Typically, entry-level positions can lead to promotions within the same company or progression into management roles. Experienced professionals may choose to specialize in a particular area, such as supply chain optimization or transportation management. Others may opt for career advancement opportunities at multinational companies, where they can leverage their skills to drive business growth and innovation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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