Johannesburg: Internal Sales Representative – Wholesale

JOB PURPOSE/OBJECTIVES: The Internal Sales Representative plays a pivotal role in growing the Wholesale channel by proactively engaging with trade customers, strengthening key account relationships, and delivering service excellence tailored to the needs of the wholesale market. This role is responsible for identifying and developing sales opportunities within the wholesale customer base, converting leads into revenue, supporting external sales teams, and ensuring all wholesale partners receive accurate product information, responsive communication, and timely follow-up to drive sustained sales growth. MAIN DUTIES/RESPONSIBILITIES ( INCLUDING BUT NOT LIMITED TO): 1. Outbound Sales & Lead Generation Conduct daily outbound sales calls to new and existing customers. Identify sales opportunities, qualify leads, and convert prospects into orders. Follow up on quotations, inquiries, and marketing-generated leads. Upsell and cross-sell products based on customer needs and buying patterns. 2. Customer Relationship Management Build and maintain strong relationships with customers to encourage repeat business. Provide friendly, professional, and knowledgeable customer support. Maintain regular communication to understand customer requirements, upcoming projects, and purchasing cycles. 3. Order Processing & Administration Prepare and process quotes, sales orders, and customer documentation accurately. Ensure CRM and internal systems are kept updated with notes, activities, and sales pipeline information. Track and manage order status and communicate delivery information to customers. 4. Product Knowledge Develop a solid understanding of company products, pricing, and applications. Provide customers with guidance on product selection and alternatives. Stay updated on promotions, new products, and market trends. 5. Support to External Sales Team Assist External sales representatives by preparing quotes, leads, and customer insights. Co-ordinate with operations, logistics, and marketing to ensure smooth sales processes. Help schedule customer meetings, follow-ups, and after-sales communication. 6. Sales Reporting & KPIs Track daily call activity, conversion rates, and pipeline movement. Contribute to weekly/monthly sales reporting and forecasting. Meet or exceed sales targets daily, monthly & annually and performance indicators. JOB/EDUCATIONAL/QUALIFICATION REQUIRE MENTS: Matric (Grade 12) or equivalent Degree/Diploma/Certificate would be advantageous Proven experience wholesale sales and customer service. Strong command of the English language 2 years wholesale sales experience Computer Literacy – MS Excel, Word, PowerPoint, MS Outlook Proven ability to handle multiple requests and prioritize meeting deadlines Knowledge of Kerridge advantageous Customer service experience Experience working in a team environment to meet goals SKILLS & PERSONAL ATTRIBUTES: Excellent communication skills Good Computer Skills (MS Office Suite – Word, STRONG Excel skills, PowerPoint) Excellent time management skills Excellent administration skills Strong problem-solving abilities Ability to work under pressure High level of attention to detail and accuracy. A positive attitude and a willingness to learn. Deadline driven/focused Initiative Operational requirements may necessitate working overtime from time to time.