Job Description
Prospect and identify potential clients through various channels, including cold calling, email outreach, social media, and networking events.
Assess client expectations of the service. Match and explain the benefits of using the service to potential new clients and referrals, provide relevant support material, and follow up to convert clients to sales.
Proactively lead new clients through the sales process of setting up, demonstrating product use, testing, and using the service to agreed quality standards.
Install a minimum number of new clients per month as per the agreed average spend per complete and/or total revenue as per agreed sales target.
Provide additional information and advice as required to optimise product use for clients.
Report on all communication with clients and partners via the internal CRM system to keep accurate records and ensure seamless customer service.
Report customer feedback to Management and follow up with clients as required.
Work within a team environment where you will be expected to clearly communicate, collaborate, co-operate and advise team members.
Requirements:
Previous office based sales experience, preferably in the hospitality field. (People with a strong support background who can sell, or salespeople who take a consultative approach, are a good fit for this position)
Experience with selling software would be an advantage.
Excellent active listening and strong time management skills.
Charismatic personality with excellent verbal and written communication skills.
Understanding of the sales process and dynamics, as well as the drive and energy to manage multiple accounts while looking for new opportunities.
Ability to gauge and understand clients’ needs, and manage the onboarding process for new clients.
Maintain a positive attitude and focus on client satisfaction in a fast-paced environment.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Western Cape
The tourism and hospitality management industry in the Western Cape is a thriving sector, typically driven by the region’s natural beauty, rich history, and diverse cultural heritage. Generally, this field offers a wide range of job opportunities for individuals who are passionate about providing exceptional customer experiences and contributing to the growth of sustainable tourism practices. As with any industry, there are common challenges that face tourism and hospitality management professionals in the Western Cape, including managing seasonal fluctuations in demand, maintaining high standards of quality and service, and staying up-to-date with changing consumer trends.
Typically, salaries for tourism and hospitality management roles in the Western Cape fall within broad ranges. While exact figures can vary greatly depending on factors such as experience, company size, industry sector, and specific job requirements, generally speaking, entry-level positions may command salaries between R30 000 to R50 000 per annum, with more senior roles potentially ranging from R60 000 to R120 000 or more. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for tourism and hospitality management roles include excellent communication and interpersonal skills, the ability to work effectively under pressure, a strong focus on customer service, and knowledge of hotel operations, marketing principles, and financial management. Many employers also place a high value on individuals with experience in front-of-house or back-of-house roles, as well as those who possess certifications such as hospitality diplomas or degree qualifications. Additionally, the ability to adapt to changing technology trends and data analysis skills are increasingly valuable in this industry.
The tourism and hospitality industry in the Western Cape commonly employs professionals from a variety of sectors, including accommodation providers, tour operators, event management companies, and travel agencies. Financial services sector employees often find roles in destination management companies or tourism boards, while those with experience in technology may be in high demand by online travel agencies or hotel chains. Manufacturing sector employees may also transition into hospitality management roles, particularly if they have experience working in customer-facing positions.
Career progression opportunities for tourism and hospitality management professionals are generally good, with many paths available to advancement and professional development. Common career paths include senior management roles, such as general manager or area manager, as well as specialized roles like conference and events management or destination marketing. With the right skills, experience, and attitude, individuals in this field can look forward to a rewarding and challenging career that offers opportunities for growth and professional fulfillment.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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