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Johannesburg: OEM Dealer Support Technical Manager

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Job Description

About the Role

We are seeking an experienced Technical Manager to join our OEM Dealer Support team in Johannesburg. As a key member of our support team, you will provide technical expertise to dealerships across South Africa, ensuring seamless delivery of parts and service solutions that meet OEM standards.

Key Responsibilities

  • Provide technical guidance to dealerships on Parts Sales, Service, and Warranty processes
  • Develop and implement Dealer Aftersales Development plans to drive sales growth and customer satisfaction
  • Conduct dealer audits to ensure compliance with OEM requirements and identify areas for improvement
  • Manage OEM programs, including performance management and reporting
  • Collaborate with the CRM, DMS, and OEM Reporting Systems teams to optimize aftersales processes
  • Foster strong relationships with dealerships to deliver exceptional customer experiences

Requirements

  • Minimum 5 years experience in Automotive OEM Aftersales, including Parts and Service
  • National Diploma or Degree in Mechanical Engineering highly advantageous
  • MS Office, CRM, DMS, and OEM Reporting Systems experience essential
  • Strong understanding of Dealership Parts Sales, Service, and Warranty processes
  • Working experience with Dealer Aftersales Development, Dealer Audits, Driving OEM Programmes, Performance Management, Reporting, and OEM Compliance

Qualifications

  • Valid Driver’s License and own Transport required
  • Contactable references and payslips required

Salary & Benefits

  • Market-related cost to company, negotiable based on experience

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Engineering Jobs in Gauteng

In Gauteng, the engineering job market is generally driven by the growth and development of various industries, including technology, manufacturing, and infrastructure development. This has led to a high demand for skilled engineers with expertise in fields such as mechanical, electrical, civil, and chemical engineering. Typically, these roles involve designing, developing, testing, and implementing solutions to real-world problems.

The salary range for engineering positions in Gauteng is typically broad, with junior engineers earning around R300 000 to R500 000 per annum, while senior engineers can earn upwards of R800 000 to over R1 200 000. However, it’s essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, engineers working in the technology industry may receive higher salaries than those in manufacturing or infrastructure development.

Common skills for engineering roles include proficiency in computer-aided design (CAD) software, programming languages like Python or C++, and strong analytical and problem-solving skills. Engineers must also be able to communicate effectively with colleagues from other disciplines and manage projects from conception to completion. Other essential skills include familiarity with industry-specific standards and regulations, as well as the ability to work in a fast-paced environment.

Industry sectors that commonly employ engineers include financial services, technology, manufacturing, and infrastructure development. In these sectors, engineers play critical roles in designing and implementing solutions for complex problems, such as process optimization, product development, and system integration.

For career progression, engineers can typically expect to move into senior or leadership roles with experience and additional qualifications. Many engineers also choose to pursue advanced degrees, such as master’s or doctoral studies, to specialize in a particular area of engineering or transition into related fields like research and development or consulting.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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