Sandton: Junior communications writer (internship) posted by Raizcorp

Raizcorp is looking for a junior communications writer (one year internship) who loves turning product updates and technical information into clear, useful content people actually read. Youll support multiple communities across two of our premium software platform ecosystems by writing weekly updates, release communications, and building out help content (FAQs, glossaries, knowledge bases, and more).

If you enjoy software, learning new systems, and making complex things simple this position is for you.

What youll be responsible for:

You will be required to produce weekly content for multiple communities, including (but not limited to):

• System partners (resellers)
• System users
• System administrators
• Company employees (who have access to these systems)
• Partner Elite Community
• Unique partner communities

Your key deliverables will include:

• Communication on new and upcoming features
• Post-release communications (what changed, what to expect, what to do)
• Writing and maintaining internal system copy, including:
• FAQs
• System definitions and dictionary content
• Glossaries
• Knowledge base articles / help docs
• Creating how-to videos using screen-mirroring software (very likely a regular requirement)
• Supporting community management by maintaining community databases (accuracy, completeness, keeping records up to date)

What were looking for:

• Some experience writing documents and articles (work, internship, freelance, student publications we will require a portfolio of evidence if you are shortlisted for interview)
• Strong written English and a clear, structured writing style
• An A symbol for English in Matric (required)
• A suitable degree (literature/writing/English/communications/journalism) required
• Comfortable working with detail and deadlines (weekly output)
• Any exposure to technical writing (SaaS, systems, user guides, SOPs, release notes, help articles) will be an advantage.
• Experience writing for online communities or customer/user communication will be an advantage
• Basic video creation/editing for screen-recorded tutorials (even simple) will be an advantage
• 23 writing samples (links or PDFs). At least one should show structured, instructional writing if possible (e.g., a how-to article, explainer, SOP, help doc, or similar).

Youll thrive if you:

• Genuinely enjoy learning software and figuring out how things work
• Can translate technical speak into plain language without losing accuracy
• Are organised managing multiple audiences means managing your workflow well
• Can take feedback well and improve drafts quickly