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Firgrove: Front Desk and Retail Operations Co-ordinator

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Job Description

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk and Retail Operations Co-ordinator at Firgrove. As the first point of contact for visitors and customers, you will be responsible for providing exceptional service and ensuring a seamless experience for all stakeholders.

Key Responsibilities

  • Answer, screen, and direct incoming calls professionally
  • Welcome and assist visitors and walk-in customers
  • Manage courier collections and deliveries
  • Ensure smooth visitor and staff flow at reception
  • Maintain shop layout, merchandising, and visual presentation
  • Assist customers with product selection and queries
  • Process sales, invoicing, and POS/card transactions
  • Capture and process front shop invoices
  • Support Customer Operations with admin and invoice overflow
  • Order stationery and office supplies
  • Prepare refreshments for guests and customers
  • Manage weekly replenishment orders (refreshments, kitchen, cleaning supplies)
  • Record courier waybills and reconcile quotes vs invoices
  • Daily filing and general admin support
  • Organise travel when required
  • Manage and maintain the Asset Register

Requirements

Basic to intermediate Excel skills (inventory management)

Basic Word skills (admin documentation)

Experience with QuickBooks POS/Invoicing

Comfortable with telephone systems

Willingness to learn product and brand knowledge (in-house training provided)

Qualifications

None specified

Salary & Benefits

Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Cape Town Region

The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.

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In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.

Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.

These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.

Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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