Swellendam: Receptionist

About the Role

Dream Hotels & Resorts is seeking a highly skilled and experienced Receptionist / Guest Relations Team Member to join our team at Swellendam lodge. As the first point of contact for guests, you will be responsible for providing exceptional customer service, handling guest inquiries and requests, and ensuring a positive guest experience throughout their stay.

Key Responsibilities

• Welcome guests upon arrival, check them in, and provide information about the lodge’s facilities and services.
• Assist guests with the check-out process, finalize payment transactions, and address any final requests or concerns.
• Manage room reservations, including bookings, cancellations, and modifications, to ensure accurate and up-to-date guest information.
• Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalized assistance and solutions as needed.
• Arrange for special services or amenities for guests, such as restaurant reservations, transportation, or special requests.
• Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay.
• Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations.
• Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially.
• Assist with billing, invoicing, and financial transactions as needed.
• Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.
• Coordinate with other hotel departments to ensure smooth communication and guest services.

Requirements

• Matric Certificate
• Familiarity with hotel reservation systems
• Basic computer proficiency

Qualifications

• 1 2 years relevant front of house or related experience
• 2 years solid customer service experience
• Previous experience in a customer service or receptionist role