Job Description
About the Role
We’re looking for a Client Success & Account Executive to join our team in Cape Town City Centre. As a key member of our client relationships team, you’ll own a portfolio of recruitment clients and build strong working relationships with consultants and directors. If you enjoy solving real problems for real businesses and want to build commercial skills inside a fast-growing tech company, this could be the perfect fit.
Key Responsibilities
- Own a portfolio of recruitment clients
- Be their primary contact inside Ditto
- Build strong working relationships with consultants and directors
- Ensure they’re confident, supported, and getting real results
- Solve problems properly
- Manage queries via ticketing, email, and calls
- Diagnose issues clearly and resolve them fast
- Work with product and engineering when needed
- Follow through. Every time.
- Train and enable Onboard new clients Run structured training sessions Help teams use Ditto better, not just use it Protect and grow accounts Spot risks early Identify optimisation or upsell opportunities Contribute ideas that improve the overall client experience
Requirements
- 1-3 years in customer success, SaaS support, account management, or similar
- Strong communicator. Clear. Confident. Professional.
- Organised and accountable
- Comfortable learning systems quickly
- Calm under pressure
- Commercially curious (bonus if you understand recruitment or HR tech)
Qualifications
- Formal education/certifications not specified
Salary & Benefits
Salary details not mentioned in original description
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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