Job Description
About the Role
We are seeking a highly skilled and experienced Spa Reservationist I Back-up Therapist to join our luxury spa team at a 5-star hotel in Constantia, Cape Town. As the first point of contact for guests, you will create a seamless and welcoming booking journey, providing exceptional administrative support while also being trained to offer therapeutic services when needed.
Key Responsibilities
- Greet guests with a warm, welcoming demeanour and ensure they feel comfortable and valued as soon as they arrive.
- Assist guests with check-in, provide information on services, treatments, and pricing, and recommend services based on their needs and preferences.
- Respond to guest inquiries via phone, email, and in-person, providing accurate information about the spa’s offerings, availability, and promotions.
- Schedule and confirm appointments for spa services, ensuring correct booking details and managing cancellations or changes efficiently.
- Handle guest payments and billing, ensuring accuracy and confidentiality in all transactions.
- Maintain an organized, tidy, and welcoming front desk and reception area.
- Coordinate with therapists and other spa staff to ensure seamless service delivery, including alerting therapists of incoming guests or changes in appointments.
- Monitor the spa’s schedule and ensure it runs smoothly, helping to optimize booking efficiency and minimize wait times for guests.
- Maintain accurate guest records, including preferences, treatment history, and special requests, to help personalize future visits.
- Provide therapeutic treatments to guests during peak times or when therapists are unavailable due to illness, vacation, or other staffing needs.
- Perform various therapeutic services based on training and expertise.
- Ensure all treatments are personalized based on guest needs, maintaining the high-quality service standards of the spa.
- Stay updated on treatment techniques and spa protocols to ensure quality and safety.
- Provide guests with aftercare advice and recommend appropriate home-care products, ensuring their experience is complete and fulfilling.
Requirements
- Grade 12 Somatology qualification / ITEC / SAAHA / CIDESCO
- Minimum Work Experience 2-3 years’ experience in a Beauty Therapist capacity
Qualifications
- Formal education/certifications (none mentioned)
Salary & Benefits
- Salary: TBA
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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