Mbombela: Receptionist posted by Hospitality and Outdoor Ltd

About the Role

We are seeking a highly skilled and experienced Receptionist to join our team at our 4-star lodge in Mbombela. As the first point of contact for our guests, you will be responsible for handling reservations, check-ins, and queries while providing exceptional customer service.

Key Responsibilities

• Manage front desk operations, including check-in/check-out and room allocations
• Handle reservations, cancellations, and modifications
• Respond to guest queries and requests in a timely manner
• Process payments and handle cash floats
• Coordinate with housekeeping and maintenance teams
• Provide information on local attractions and activities
• Maintain accurate records and reports
• Cover shifts as needed, including weekends and evenings

Requirements

• Matric certificate or equivalent
• 2 to 3 years’ experience in a similar role
• Excellent communication and customer service skills
• Proficient in Microsoft Office and basic computer systems
• Basic knowledge of property management systems
• Ability to work flexible hours, including weekends and evenings
• Basic understanding of hospitality and farm operations (a plus)

Qualifications

No formal education or qualifications are required for this role.

Salary & Benefits

The annual total cost of employment (CTC) is R51 000 – R75 600.