Job Description
About the Role
The Customer Service Advisor plays a vital role in providing proactive support to students, ensuring they receive accurate guidance and resources to achieve their academic goals. This position requires strong communication skills, empathy, and cultural competence to provide inclusive service that respects diverse backgrounds and experiences.
Key Responsibilities
- Act as the proactive point of contact for students, both in person and through phone, email, or chat.
- Assess student needs, and provide accurate guidance or direct them to appropriate resources.
- Provide students with clear and detailed information on programmes, activities, results, etc. as a means of proactive support.
- Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
- Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
- Maintain detailed and confidential records of students using the institution’s student support management system.
- Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
- Advocate for student needs while balancing institutional policies.
- Be very familiar with operations and procedures.
- Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
- Contribute to a welcoming environment that supports student success and belonging.
Requirements
- Exceptional communication, active listening, and writing skills.
- Demonstrated ability to work with students from diverse backgrounds.
- Ability to assess and respond to complex student needs in a timely and empathetic manner.
Qualifications
- Degree in Student Services, Education, Psychology, Communications, or a related field.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Education / teaching Jobs in eThekwini
The education sector is a vital component of the eThekwini economy, with many institutions and organisations seeking to employ qualified professionals to support the development of young minds. Typically, this involves teaching and training roles in schools, universities, and other educational settings. Generally, these positions are in high demand due to the growing need for skilled educators.
Salaries for education professionals in eThekwini can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, starting salaries for new entrants to the profession may range from R200 000 to R400 000 per annum, while more senior roles can command salaries ranging from R500 000 to R1 million or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly.
Common skills required for education professionals in eThekwini include excellent communication and interpersonal skills, the ability to design and deliver engaging lesson plans, and a strong understanding of curriculum development and assessment. Other valuable skills may include experience with educational technology, language proficiency, and the ability to work effectively with diverse populations. Typically, employers also look for candidates with a degree in education or a related field, as well as relevant teaching certification or qualifications.
The education sector encompasses various industries, including financial services, technology, manufacturing, and government. Often, these sectors require educators who can adapt to changing curricula and technologies, as well as develop innovative approaches to teaching and learning. In particular, there is a growing demand for educators with expertise in areas such as STEM education (science, technology, engineering, and mathematics) and language instruction.
For those seeking to establish or advance their careers in education, opportunities abound. Typically, career progression paths involve taking on leadership roles, developing subject matter expertise, and staying up-to-date with the latest educational trends and technologies. Many educators also pursue further qualifications or certifications to enhance their professional development and stay competitive in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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