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Waterberg: Guest Relations Manager posted by HotelJobs

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Job Description

About the Role

The Guest Relations Manager plays a pivotal role in ensuring an exceptional guest experience at our 5-star lodge, fostering strong relationships with guests to maintain high service standards.

Key Responsibilities

  • Personally welcome all guests and oversee arrivals/departures for all guests
  • Maintain strong presence in the lodge during guest meal times and key guest interactions
  • Handle guest requests, special occasions, and complaints promptly and professionally
  • Anticipate guest needs and ensure proactive delivery of exceptional service
  • Create daily guest preference sheets for all departments (chefs, housekeeping, guides)
  • Manage and monitor guest satisfaction scores and reviews (e.g., TripAdvisor, Google)

Requirements

  • Diploma or Degree in Hospitality Management or Tourism
  • Minimum 35 years experience in a similar guest-facing role in a luxury lodge or hotel environment
  • Experience working in a remote or bush setting preferred

Qualifications

  • None specified

Salary & Benefits

  • Competitive salary and benefits package (details not specified)

Working Conditions

  • Willing to live on-site in a remote bush environment
  • Flexibility to work long hours, including weekends and holidays

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Limpopo

Limpopo, South Africa is home to various IT and computer positions that cater to the growing demand for technology expertise in the region. Typically, the job market trends in Limpopo’s IT sector are influenced by the need for skilled professionals to support the growth of industries such as financial services, technology, and manufacturing.

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Generally, salaries for IT and computer professionals in Limpopo can vary widely depending on factors like experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R300 000 to R500 000 per annum, while more senior roles can command higher compensation, often ranging from R800 000 to R1,5 million per annum or more.

Common skills required for IT and computer roles in Limpopo include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or Oracle, knowledge of operating systems like Windows or Linux, and familiarity with cloud computing platforms. Additionally, strong problem-solving skills, attention to detail, and excellent communication abilities are often essential for success in these roles.

The technology industry sector is one of the most prominent employers of IT and computer professionals in Limpopo, with many companies requiring skilled individuals to support their digital transformation initiatives. Other industries that commonly employ IT professionals include financial services, manufacturing, and healthcare. These sectors require IT staff to design, implement, and maintain complex systems, as well as provide technical support and maintenance.

For those looking to advance their careers in the IT sector, common progression paths include taking on more senior roles, pursuing specialisations like cybersecurity or data analytics, and obtaining industry-recognised certifications such as CompTIA A+ or Cisco CCNA. Many companies also offer training and development programs to help employees upskill and reskill, providing opportunities for career growth and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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