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Mpumalanga: Reservations Executive posted by HotelJobs

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Job Description

About the Role

The Property Reservations Executive is responsible for managing reservation enquiries and bookings for repeat and new guests at our luxury safari destination, situated on the edge of the Kruger National Park within the world-renowned Sabi Sand Nature Reserve. The role requires timely, accurate, and servicedriven communication to meet or exceed reservation targets while maximising all sales opportunities.

Key Responsibilities

  • Responding to enquiries via phone and email within agreed turnaround times
  • Providing accurate information on room types, availability, packages, and special offers
  • Checking availability and securing bookings
  • Managing provisional reservations and followups
  • Issuing invoices, processing payments, and sending confirmations
  • Booking flights and transfers as required
  • Resolving reservationrelated issues promptly and professionally
  • Assisting guests with amendments or cancellations
  • Coordinating with lodge operations to manage changes, delays, or overbookings
  • Actioning guest requests such as excursions, spa treatments, and special arrangements
  • Maintaining and updating the reservations database
  • Creating and managing guest profiles, especially for VIP and repeat guests

Requirements

  • Excellent written and verbal communication skills
  • Strong command of the English language
  • Minimum 3 years experience in a similar role, ideally within the safari lodge or luxury hospitality sector
  • Strong interpersonal skills
  • Proficiency in reservations systems and general computer literacy
  • Solid financial awareness and accuracy in handling payments and invoicing

Qualifications

  • Formal education/certifications (none mentioned)

Salary & Benefits

Basic monthly salary (discussed during interview)

Live-in furnished accommodation (may be shared)

Monthly food allowance

Uniform allowance (effective upon lodge reopening in 2027)

Medical Aid: 50% company contribution after successful 3-month probation

Pension Fund: 50% company contribution after successful 3-month probation

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Share of guest gratuities (effective upon lodge reopening in 2027)

1% company revenue gratuity (effective upon lodge reopening in 2027)

20 annual bed nights for family and friends at a preferential rate (effective upon lodge reopening in 2027)

Two complimentary gym memberships after probation

Leave cycle: 4 weeks on / 2 weeks off

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Mpumalanga

In Mpumalanga, South Africa, the IT and computer industry is a growing sector, with many companies operating in various sectors such as technology, manufacturing, and financial services. Typically, job opportunities are available in this field, with a general demand for skilled professionals to support business operations and innovation. However, it’s essential to note that job market trends can vary depending on factors like location, industry sector, and company size.

Generally, salaries for IT and computer roles in Mpumalanga can range from R500 000 to R2 million per annum, depending on the specific role, level of experience, and industry sector. Typically, entry-level positions may command lower salaries, while senior roles or those in industries with high demand, such as technology or financial services, may offer more substantial compensation packages. However, actual salaries can vary significantly, and these figures are only a rough guide.

Common skills required for IT and computer roles in Mpumalanga include programming languages (such as Java, Python, or C++), data analysis and interpretation, software development methodologies, and cloud computing expertise. Other essential skills may include project management, communication, and problem-solving abilities. Typically, companies look for professionals with a strong foundation in these areas to support their digital transformation initiatives.

Industry sectors that commonly employ IT and computer roles in Mpumalanga include the technology industry, financial services sector, manufacturing sector, and healthcare. The technology industry is often at the forefront of innovation, while financial services and healthcare require skilled professionals to manage data and systems securely. Manufacturing companies also rely on IT and computer systems to optimize production processes and improve efficiency.

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For those interested in pursuing a career in IT or computer science, there are many opportunities for development and growth. Typically, entry-level roles provide a solid foundation for progression, while more senior positions offer leadership and management responsibilities. Many companies also invest in training and development programs to upskill their employees, providing opportunities for professional growth and advancement. With the right skills and experience, IT professionals can look forward to a rewarding and challenging career in Mpumalanga’s growing technology sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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