Job Description
About the Role
You might be a fit if: You like owning relationships, not hiding behind tickets. You enjoy solving real problems for real businesses. You want to build commercial skills inside a fast-growing tech company. If that sounds like you, keep reading.
We Help Recruitment Teams Win
Ditto Hire powers ambitious recruitment businesses across South Africa. We help them source smarter, engage better, and place faster. One system. One flow. As we grow, were looking for someone who wants to sit at the centre of our client relationships. Not just answering queries. Owning accounts, driving value, and making clients better.
Key Responsibilities
- Be their primary contact inside Ditto
- Build strong working relationships with consultants and directors
- Ensure theyre confident, supported, and getting real results
- Manage queries via ticketing, email, and calls
- Diagnose issues clearly and resolve them fast
- Work with product and engineering when needed
- Follow through. Every time.
- Onboard new clients
- Run structured training sessions
- Help teams use Ditto better, not just use it
- Spot risks early
- Identify optimisation or upsell opportunities
- Contribute ideas that improve the overall client experience
Requirements
1-3 years in customer success, SaaS support, account management, or similar
Strong communicator. Clear. Confident. Professional.
Organised and accountable
Comfortable learning systems quickly
Calm under pressure
Commercially curious
Qualifications
None mentioned.
Salary & Benefits
Competitive salary
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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