Job Description
About the Role
We are seeking a highly experienced Head of Maintenance and Support to lead and oversee all maintenance and service operations, ensuring profitable, timely, and high-quality delivery in line with service level agreements.
Key Responsibilities
- To perform day to day management of the Customer Support technical team (including assignment and scheduling of tasks, approval of leave and performance management).
- Interfacing with the engineering team and the engineering manager to allocate and organise resources applied to projects to ensure efficient and effective SLA execution and value addition to client though deployment of new services, opportunities, upgrades and hardware.
- Mentoring of M & S technical staff.
- Individual interaction with projects and engineering staff to build and reinforce the company culture of embracing diversity, operational excellence and teamwork.
- Operational management of Maintenance and Services Department, including assigning tasks/projects, leave approvals, mentoring, etc.
- Financial governance/oversight of all EM/EI maintenance and services undertakings to ensure maximum profitability for the business unit.
- Participation in the negotiation of new and renewal SLAs and contracts in order to ensure maximum profitability and sustainability.
- Engagement with all SLA clients in order to maintain customer relations and other related SLA obligations
- Quality assurance and control with particular emphasis on conformance to customer expectations
- Participation in the establishment, organization and implementation of short- and long-term goals, objectives, policies and operation procedures.
- Risk management, including technical, contractual, financial, Health & Safety and schedule risks, as well as effective change management.
Requirements
- Function related experience: 8+ relevant years of technical management experience on electronic/electrical engineering projects and systems
- Leading teams: 3 years
- Management experience: 3 years
- Electrical or Mechanical Engineering experience and skills
- Smart grid knowledge and experience
- Problem diagnosis and troubleshooting of smart meter and related devices
- Budget management and optimization
- Negotiation skills
- Management experience i.e. delivering through teams, instilling a culture of discipline and strong governance
Qualifications
- Essential Qualifications:
- Matric Certificate
- BSc Engineering degree or similar
- Recognised training required by the Occupational Health and Safety Act and Regulations, Act 85 of 1993, including inter alia Responsibilities of employers, HIRA, Incident Investigations, Construction regulations.
Salary & Benefits
- (No salary information is provided in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Engineering Jobs in Gauteng
Career prospects for engineers in Gauteng, South Africa are typically strong across various industries, driven by the country’s growing need for infrastructure development and technological advancements. The demand for skilled engineers is often high, particularly in sectors such as technology, financial services, and manufacturing, which require innovative solutions to stay competitive.
Salaries for engineers in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Typically, junior engineers can expect salaries ranging from R600 000 to R1 million per annum, while senior engineers with 5-10 years of experience can earn between R1.2 million and R3 million per year. However, it is essential to note that actual salaries may differ due to company-specific factors such as budget constraints or regional variations.
Common skills for engineering roles in Gauteng include proficiency in CAD design software, programming languages like Python or Java, and experience with project management tools. Engineers often require strong problem-solving skills, attention to detail, and effective communication abilities to work effectively in teams. Additionally, knowledge of industry-specific regulations and standards is crucial, particularly in sectors such as construction or manufacturing.
The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ engineers in Gauteng. Other sectors like infrastructure development and renewable energy also provide opportunities for engineers with specialized skills.
Career development opportunities abound for engineers in Gauteng, with many firms offering training programs, mentorship schemes, and opportunities for advancement to senior roles. Typically, engineers can expect to progress to team lead or manager positions within 3-5 years of experience, while senior engineers may take on leadership roles or move into specialized areas like research and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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