Job Description
About the Role
We are seeking an experienced and energetic Assistant Front of House Manager to join a luxury hotel based in Cape Town. This is an exciting opportunity for a hospitality professional with strong leadership skills and a passion for guest service excellence to support our high-performance front of house team.
Key Responsibilities
- Supervising and coordinating all front of house operations to maintain high service standards
- Supporting the achievement of sales, service, quality, and operational targets
- Training, mentoring, and developing front of house staff to ensure consistent performance
- Managing staff scheduling, labour control, and operational efficiency
- Maintaining strong guest relationships and ensuring outstanding customer service at all times
- Acting as a key point of contact for guest queries, feedback, and complaints
- Overseeing reservation processes and ensuring accurate management of booking systems
- Supporting stock control, monitoring variances, and ensuring proper ordering processes
- Ensuring compliance with health, safety, and operational standards
- Managing cash-ups, reconciliations, and daily handovers in line with procedures
- Overseeing cleanliness and presentation standards across all front of house areas
- Supporting administrative duties, reporting, and operational documentation
- Assisting with staff performance management, including disciplinary processes where required
- Working closely with suppliers and internal departments to ensure smooth operations
Requirements
- Matric certificate
- Hospitality Diploma or equivalent qualification (advantageous)
- WSET Level 2 or similar wine knowledge qualification (advantageous)
- Minimum of 2 years’ experience in a similar front of house management role
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- High energy with a proactive and adaptable approach
- Strong organisational skills with excellent attention to detail
- Ability to work under pressure in a fast-paced environment
- Solid understanding of reservations systems and front of house operations
Salary & Benefits
Salary negotiable depending on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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