Job Description
About the Role
We are seeking an experienced and motivated Deputy General Manager to join our dynamic team at a luxury safari lodge in Bela-Bela region. As part of our luxury safari lodge environment, you will be responsible for supporting the Resident Manager in overseeing all day-to-day lodge operations, ensuring exceptional guest experiences, operational efficiency, and departmental coordination.
Key Responsibilities
- Support the Resident Manager in overseeing all day-to-day lodge operations
- Ensure exceptional guest experiences, operational efficiency, and departmental coordination
- Lead operational standards through daily inspections and departmental engagement
- Act as Relief Manager in the absence of the Resident Manager
- Welcome and host guests, ensuring a personalized and memorable stay
- Handle guest requests, complaints, and special arrangements professionally and efficiently
- Maintain luxury hospitality standards aligned with the Lodge brand
- Engage with guests during meals, activities, check-ins, and departures
- Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities
- Conduct regular lodge walkabouts and inspections
- Ensure compliance with SOPs, policies, procedures, and operational controls
- Assist with occupancy management, reservations, and guest logistics
- Lead, motivate, and support departmental teams
- Assist with staff training, coaching, and performance management
- Promote teamwork, professionalism, and a positive workplace culture
Requirements
- 3–5 years’ experience in a similar hospitality management role
- Previous experience within a luxury lodge or safari environment preferred
- Strong operational understanding of Rooms Division and lodge operations
- Excellent leadership, communication, and problem-solving skills
- Proficient in Opera / Opera Cloud systems
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
Salary & Benefits
Single Live-in accommodation Meals while on duty Uniforms Provident Fund Optional Medical Aid contribution
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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