Maitland: Retail Sales Consultant

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Sales BASIC SALARY : R8000.00 R10 000.00 START DATE : A.S.A.P REQUIREMENTS: Minimum of 3 years internal sales or customer service experience Minimum of 3 years retail or shop floor experience in a similar industry Matric (Grade 12) essential Clear credit record required Proficient in Microsoft Office (MS Word, Excel, Outlook, Email, Internet) Proven track record of delivering results in retail sales Strong sales ability Customer-focused mindset Experience in stock management Self-motivated and proactive, able to work independently while being a strong team player Well-groomed and presentable Demonstrates pride in personal appearance and work quality Excellent communication skills (verbal and written) Strong customer service, care, and problem-solving abilities Good planning, organisational, and time management skills Neat, tidy, and detail-oriented approach Friendly, helpful, and positive attitude Strong administrative skills with accuracy and attention to detail DUTIES: Key Duties: Maintain and grow the retail sales budget by offering customers suitable products through upselling and cross-selling. Encourage customers to complete customer information forms to build the company database. Increase cash sales and develop a comprehensive customer database. Customer Service: Proactively always assist walk-in customers. Professionally take telephone orders and ensure they are prepared as agreed with the customer. Meet, greet, and assist customers in a professional manner. Offer customers requested products and suitable alternatives where necessary. Recommend complementary products to enhance the customers purchase. Source alternative products when items are not available in stock. Deliver high levels of customer service as measured through supervisor observation, customer feedback, and service evaluation calls by the Sales Manager. Housekeeping: Ensure products are neat, tidy, and correctly placed on shelves, hooks, or in designated containers. Maintain cleanliness of all surface areas within the responsible work station. Uphold a high standard of overall appearance and condition of the work station at all times. Keep the work station neat and tidy throughout the day. Ensure all products are correctly packed away after assisting customers. Keep the sample rail up to date. Maintain standards as observed by the Retail Supervisor and Sales Manager. Stock Management: Order and update stock daily as required. Conduct stock takes when requested. Inform the Retail Supervisor of low stock or nil bin cards by recording them in the designated book. Notify the Retail Supervisor of items requested by customers that are not held in stock. Ensure all stock forms are completed accurately and submitted within deadlines. Merchandising: Ensure pricing and product codes are clearly visible at all times. Update prices and codes on a daily or weekly basis as required. Arrange and merchandise both existing and new products within the work station. Conduct quality checks on fabric meterage and condition upon arrival in store. Maintain merchandising standards as observed by the Retail Supervisor and Sales Manager. Administration: Follow all company procedures in line with policies and operational requirements. Accurately complete order processing, credit notes, refunds, and stock requests. Ensure all administrative tasks are accurate, detailed, and completed within deadlines. HOURS: Monday to Friday: 08:15 – 16:45 Saturday: 08:30 13:00