Job Description
About the Role
Our client is a trusted name in the short-term insurance industry, specialising in both personal and commercial lines. They are known for their responsive claims handling, customer-focused service, and high compliance standards. The Claims Manager will oversee the full claims lifecycle, ensuring fair and timely resolution of both personal and commercial claims.
Key Responsibilities
- Manage the end-to-end claims process for personal and commercial lines
- Assess, approve, and oversee complex, high-value, and escalated claims
- Lead and support the claims team to meet service and compliance standards
- Plan operational capacity and manage workloads across the department
- Ensure strict compliance with regulatory and governance requirements
- Maintain accurate claims records and ensure audit readiness
- Develop and implement claims policies, procedures, and internal controls
- Oversee complaints, disputes, and escalations, including Ombud referrals (OSTI)
- Monitor claims turnaround times and service level agreements
- Collaborate with underwriting and finance teams to ensure cohesive operations
- Generate reports on claims activity, trends, and performance metrics
Requirements
- Non-Negotiable Matric qualification
- NQF Level 4 Short Term Insurance RE5 certification
- FAIS compliant
- Minimum 5 years proven experience in short-term insurance claims and management
- Valid driver’s license and own transport
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary market-related, based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in ZA
In the South African job market, Accounting and Finance positions are in high demand across various industries. Typically, these roles require a strong foundation in financial management, planning, and analysis. Generally, professionals with expertise in accounting and finance are sought after to support businesses in making informed decisions.
When it comes to salary expectations for Accounting and Finance roles in South Africa, it’s common for entry-level positions to start within the R300 000 – R500 000 per annum bracket. As one gains experience, salaries can increase to R800 000 – R1 200 000 or more, depending on factors such as company size, industry sector, and individual performance. However, it’s essential to note that these are broad ranges and actual salaries may vary significantly.
Common skills required for Accounting and Finance roles in South Africa include proficiency in financial software (e.g., Xero, Sage), strong analytical and problem-solving skills, attention to detail, excellent communication and interpersonal skills, and the ability to interpret financial data. Typically, candidates with a degree in Accounting or a related field are preferred, although experience and certifications can also be valuable.
The accounting and finance industry is diverse and can be found across various sectors, including financial services, technology, manufacturing, and more. In general, companies in these industries require professionals who can provide expertise on financial planning, budgeting, and forecasting. Often, these roles involve working closely with management to develop and implement financial strategies.
For those interested in pursuing a career in Accounting or Finance, there are several career progression paths available. Typically, entry-level positions lead to senior finance or accounting roles, such as financial controller or accountant manager. With experience and further education, professionals can move into leadership positions, including chief financial officer (CFO) or equivalent.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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