South Africa: Technical Office Manager posted by CF & I Consulting

About the Role

Our client is seeking a high caliber, technically-minded Operations Manager to oversee office and operational functions in an industrial company. This is a pivotal leadership role designed for a decisive professional capable of managing diverse teams, supporting technical workflows, and exercising executive authority in the Director’s absence.

Key Responsibilities

• Team Leadership: Direct and manage a multidisciplinary team of approximately 12 staff members, fostering accountability and professional discipline.
• Operational Oversight: Coordinate daily office functions and technical deployments, ensuring maximum efficiency and productivity.
• Technical Supervision: Oversee technician performance, monitor site attendance, and provide high-level support for complex technical challenges.
• Sales Integration: Support the technical sales team and manage overflow sales enquiries to maintain consistent revenue growth.
• Strategic Decision-Making: Act as the primary point of contact and second-in-command, stepping into the Directors role as required.
• Performance Management: Monitor workflows, manage escalations, and ensure all project deadlines are met within a structured environment.

Requirements

• Sector Expertise: A proven background in Engineering, Mining, or a heavy technical industry is essential.
• Leadership Experience: Demonstrated success (5+ years) managing teams of 10+ personnel with a firm, solutions-driven approach.
• Technical Literacy: Ability to confidently guide technicians and understand the nuances of site-based engineering operations.
• Sales Competence: Previous exposure to technical sales or sales management.
• Operational Strength: Highly organised with the ability to maintain structure in a fast-paced, demanding environment.
• Executive Presence: An assertive leader comfortable making autonomous decisions and upholding company standards.

Qualifications

No formal education/certifications are required for this role. However, a relevant degree (e.g., Bachelor’s) or equivalent experience is highly recommended.

Salary & Benefits

Competitive base salary, based on experience and technical proficiency.

Tools of Trade: Company cell phone and laptop provided.

Travel: Access to a company vehicle for all customer site visits.