Job Description
About the Role
We are seeking a highly skilled Duty Manager to join our team at Botlierskop Game Reserve, where you will be responsible for ensuring exceptional guest experiences and maintaining the smooth operation of our lodge. As a key member of our management team, you will work closely with other managers to coordinate lodge activities and ensure seamless service delivery.
Key Responsibilities
- Answer questions about lodge policies and services and resolve any guest issues.
- Delegate tasks, set work schedules and manage shifts for staff.
- Handle front-office and restaurant operations and quickly address and resolve any problems.
- Work with other managers to ensure smooth coordination of lodge activities.
- Monitor staff performance to maintain efficiency and compliance with policies.
- Conduct training sessions for staff.
- Inspect guest room and public area and around the lodge for cleanliness.
- Work well under pressure and be quick to act in stressful situations.
- Manage relationship with customers, strong commitment to delivering exceptional service and genuine passion for the industry.
- Solve problems and make decisions at managerial level.
Requirements
- Minimum of 2 years’ experience in FOH/Restaurant or similar position.
Qualifications
- Good working knowledge of the Property Management System (PAN).
Note: Since there is no mention of formal education or certifications, I have skipped this section entirely.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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