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Cape Town: Reservations & Guest Experience Specialist I Cape Town posted by HotelJobs

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Job Description

? ?? ??????????? ??????????? is currently assisting a luxury lodge and wellness retreat in sourcing a highly skilled, experienced and guest-focused ???????????? ??? ????? ?????????? ?????????? based in Cape Town to join their team. From the very first enquiry, you will engage with discerning travelers seeking more than just a stay, but meaningful, personalized experiences. Your ability to listen intuitively and connect with guests will be key to shaping their journey. Combining emotional intelligence with strong commercial awareness, you will guide guests toward the most suitable experiences while driving conversions and revenue. You will manage reservations end-to-end, from handling enquiries and converting bookings to coordinating pre-arrival details and special requests with operational teams. Responsibilities Act as the primary point of contact for all reservation enquiries Create personalised pre-arrival communication to enhance the guest experience Convert enquiries into confirmed bookings through confident, guest-centric sales techniques Maximise revenue through upselling of suites, villas, and curated experiences Maintain detailed knowledge of rates, packages, and seasonal offerings Liaise with operations teams to ensure seamless guest experiences Stay informed on all property offerings and experiences Requirements Minimum 23 years experience in a reservations role within luxury hospitality Previous experience in a lodge, safari, or nature-based property environment advantageous Proven ability to convert enquiries and drive occupancy Excellent written and verbal communication skills Strong administrative skills with high attention to detail Ability to work independently Experience with Opera PMS PLEASE NOTE – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you.

How to Apply

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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