Johannesburg: Head of Payments posted by The Good Human (Pty)Ltd

March 28, 2026 Jobs in Central Johannesburg

The Good Human (Pty)Ltd

Gauteng

Entertainment

Job Description

The Head of Payments is responsible for strategic leadership and operational management of the payment ecosystem across all brands and markets. The role oversees deposit and withdrawal processes, payment product strategy, PSP relationships, fraud controls, risk management, and compliance alignment to deliver a secure, seamless customer payment experience while optimizing cost and approval rates.

Key Responsibilities

Strategic Leadership

Develop and execute the payments strategy aligned with company growth objectives
Lead and scale the Payments function, including teams across operations, reconciliation, risk, and fraud
Identify and implement new payment methods to support market expansion
Optimize payment routing to improve approval rates and reduce processing costs

Payments Operations

Oversee end-to-end payment lifecycle: deposits, withdrawals, chargebacks, refunds
Ensure high service levels, SLAs, and response times for payment queries
Monitor transaction performance and resolve escalated operational issues
Drive automation and system improvements to improve efficiency

Fraud, Risk & Compliance

Work closely with Risk, AML, Compliance, and Responsible Gambling teams
Ensure adherence to KYC/AML, PCI DSS, GDPR, and market-specific regulations
Develop policies for fraud prevention, chargebacks, and suspicious transaction monitoring
Maintain strong governance and audit readiness

Vendor & Partner Management

Manage relationships with Payment Service Providers (PSPs), acquirers, banks, wallets, and alternative payment methods
Negotiate commercial terms and optimize fee structures
Track provider performance and implement contingency routing
Lead onboarding of new vendors and markets

Data, Reporting & Optimization

Own payments KPIs including authorization rates, decline rates, chargebacks, costs
Build dashboards and reporting with BI/Data teams
Conduct root-cause analyses on failures and implement corrective measures
Support Finance in reconciliation and settlement oversight

Customer Experience

Ensure frictionless payment journeys in all channels and markets
Reduce withdrawals times through process optimization and automation
Collaborate with Product and UX teams to improve cashier flows
Minimize customer complaints and payment-related churn

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Key Performance Indicators (KPIs)

Deposit authorization success rates
Withdrawal turnaround time & SLA compliance
Chargeback ratio and fraud loss rates
Payment method uptime & incident resolution
Cost per transaction / PSP fees
Customer satisfaction on payment flows

Required Qualifications & Experience

Proven experience in iGaming payments ( Advantageous)
Minimum 57 years in a senior payments, fintech, or banking role
Strong understanding of:
- card acquiring
- alternative payments (APMs, wallets, bank transfer)
Experience with multiple jurisdictions and regulatory environments
Prior people-leadership experience managing multi-disciplinary teams

Skills & Competencies

Deep knowledge of KYC/AML/CTF frameworks
Strong analytical and data-driven decision-making ability
Excellent negotiation and vendor management skills
Understanding of payments technology and integrations (gateways, APIs, routing)
High level of business acumen and commercial awareness
Strong communication and stakeholder management skills

Personal Attributes

Detail-oriented, structured, and organized
Proactive problem solver with a continuous improvement mindset
Able to work in a fast-paced, highly regulated environment

Strong ethical and compliance orientation

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Entertainment Jobs in Gauteng

In the Gauteng province of South Africa, the entertainment industry is a growing sector that encompasses various roles such as event management, marketing, and content creation. Typically, this field offers a diverse range of job opportunities for individuals with creative talent and business acumen. Generally, these roles are found across multiple industries, including financial services, technology, and tourism.

When it comes to salary expectations in the entertainment industry in Gauteng, it’s common to see broad ranges varying depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R200 000 and R350 000 per annum, while senior roles can range from R600 000 to over R1 million per annum. However, these figures are only a general guideline, and actual salaries can vary significantly.

Common skills required for entertainment-related roles in Gauteng include creative vision, strong communication skills, project management expertise, technical knowledge of audiovisual equipment, marketing savvy, adaptability, and attention to detail. Typically, individuals in this field need to possess a combination of artistic and business skills to excel in their role. Often, having a degree or diploma in relevant fields such as arts, media studies, or business administration can be beneficial.

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The entertainment industry in Gauteng is commonly found in sectors such as financial services (e.g., event marketing), technology (e.g., gaming, esports), tourism (e.g., hospitality management), and manufacturing (e.g., production and logistics). These industries often employ individuals with expertise in areas like content creation, brand management, and audience engagement.

In terms of career development, the entertainment industry offers various opportunities for growth and advancement. Typically, entry-level roles can progress to senior positions within a few years, while experienced professionals may seek out leadership roles or transition into related fields such as entrepreneurship or academia. Often, having a strong network and continuous learning are key to success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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