Job Description
About the Role
The Head of Payments is a strategic leadership role responsible for overseeing the payment ecosystem across all brands and markets, ensuring a secure, seamless customer payment experience while optimizing cost and approval rates.
Key Responsibilities
- Develop and execute the payments strategy aligned with company growth objectives
- Lead and scale the Payments function, including teams across operations, reconciliation, risk, and fraud
- Identify and implement new payment methods to support market expansion
- Optimize payment routing to improve approval rates and reduce processing costs
Payments Operations
- Oversee end-to-end payment lifecycle: deposits, withdrawals, chargebacks, refunds
- Ensure high service levels, SLAs, and response times for payment queries
- Monitor transaction performance and resolve escalated operational issues
- Drive automation and system improvements to improve efficiency
Fraud, Risk & Compliance
- Work closely with Risk, AML, Compliance, and Responsible Gambling teams
- Ensure adherence to KYC/AML, PCI DSS, GDPR, and market-specific regulations
- Develop policies for fraud prevention, chargebacks, and suspicious transaction monitoring
- Maintain strong governance and audit readiness
Vendor & Partner Management
- Manage relationships with Payment Service Providers (PSPs), acquirers, banks, wallets, and alternative payment methods
- Negotiate commercial terms and optimize fee structures
- Track provider performance and implement contingency routing
- Lead onboarding of new vendors and markets
Data, Reporting & Optimization
- Own payments KPIs including authorization rates, decline rates, chargebacks, costs
- Build dashboards and reporting with BI/Data teams
- Conduct root-cause analyses on failures and implement corrective measures
- Support Finance in reconciliation and settlement oversight
Customer Experience
- Ensure frictionless payment journeys in all channels and markets
- Reduce withdrawals times through process optimization and automation
- Collaborate with Product and UX teams to improve cashier flows
- Minimize customer complaints and payment-related churn
Key Performance Indicators (KPIs)
- Deposit authorization success rates
- Withdrawal turnaround time & SLA compliance
- Chargeback ratio and fraud loss rates
- Payment method uptime & incident resolution
- Cost per transaction / PSP fees
- Customer satisfaction on payment flows
Required Qualifications & Experience
Proven experience in iGaming payments, minimum 57 years in a senior payments, fintech, or banking role.
Skills & Competencies
- Deep knowledge of KYC/AML/CTF frameworks
- Strong analytical and data-driven decision-making ability
- Excellent negotiation and vendor management skills
- Understanding of payments technology and integrations (gateways, APIs, routing)
- High level of business acumen and commercial awareness
- Strong communication and stakeholder management skills
Personal Attributes
- Detail-oriented, structured, and organized
- Proactive problem solver with a continuous improvement mindset
- Able to work in a fast-paced, highly regulated environment
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Entertainment Jobs in Gauteng
In the Gauteng province of South Africa, the entertainment industry is a growing sector that encompasses various roles such as event management, marketing, and content creation. Typically, this field offers a diverse range of job opportunities for individuals with creative talent and business acumen. Generally, these roles are found across multiple industries, including financial services, technology, and tourism.
When it comes to salary expectations in the entertainment industry in Gauteng, it’s common to see broad ranges varying depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R200 000 and R350 000 per annum, while senior roles can range from R600 000 to over R1 million per annum. However, these figures are only a general guideline, and actual salaries can vary significantly.
Common skills required for entertainment-related roles in Gauteng include creative vision, strong communication skills, project management expertise, technical knowledge of audiovisual equipment, marketing savvy, adaptability, and attention to detail. Typically, individuals in this field need to possess a combination of artistic and business skills to excel in their role. Often, having a degree or diploma in relevant fields such as arts, media studies, or business administration can be beneficial.
The entertainment industry in Gauteng is commonly found in sectors such as financial services (e.g., event marketing), technology (e.g., gaming, esports), tourism (e.g., hospitality management), and manufacturing (e.g., production and logistics). These industries often employ individuals with expertise in areas like content creation, brand management, and audience engagement.
In terms of career development, the entertainment industry offers various opportunities for growth and advancement. Typically, entry-level roles can progress to senior positions within a few years, while experienced professionals may seek out leadership roles or transition into related fields such as entrepreneurship or academia. Often, having a strong network and continuous learning are key to success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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