Job Description
About the Role
We are seeking a highly motivated and customer-focused Sales Assistant to join our team at Birkenstock Gateway. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth. If you have excellent communication skills, a positive attitude, and a passion for providing outstanding customer experiences, we want to hear from you.
Key Responsibilities
- Acknowledge every customer within 30 seconds
- Deliver excellent customer service to every customer following the Birkenstock customer service procedures
- Establish customers’ needs and use technical knowledge to demonstrate benefits
- Close sales and secure add-on sales
- Invite customers to back and turn them into Birkenstock fans
- Monitor daily sales against individual budget every few hours
- Replenish footwear, apparel, and accessories from the storeroom daily
- Minimize shrinkage by zoning the store, acknowledging customers, and following the Birkenstock changing room policy
- Ensure stock entries in the POS systems are accurate
- Process deliveries by checking quantities, invoices, tagging, hanging, and pricing product
- Record customer orders
- Maintain store housekeeping daily, including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area, and tidying change rooms
- Assist the manager with open and closing the store
Requirements
- Grade 12 or Equivalent
- Minimum 6 months of customer service experience
- Birkenstock knowledge advantageous
- Ability to work flexible shifts
Qualifications
- Formal education/certifications: None mentioned
Salary & Benefits
- Comprehensive health benefit
- Quarterly uniform allowance
- Staff discount (50% off for you and your family across all the brands within the group)
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in KwaZulu-Natal
In KwaZulu-Natal, the sales profession is an integral part of various industries, with a general job market trend indicating a steady demand for skilled sales professionals. Typically, this field offers competitive compensation and opportunities for career growth. However, salaries can vary widely depending on factors such as experience, company size, industry sector, and location.
Generally, common salary ranges for sales positions in KwaZulu-Natal are between R400 000 to R800 000 per annum, although this is a broad estimate and actual figures may differ significantly. Experience level, performance, and the specific requirements of the role can all impact compensation. It’s essential to research current market rates and negotiate based on individual qualifications and achievements.
In South Africa, common skills required for sales roles often include strong communication and interpersonal skills, the ability to build rapport with clients, a solid understanding of product knowledge, marketing principles, and CRM systems. Typically, proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, is also essential. Additionally, many companies place a high value on technical skills such as data analysis software or programming languages.
Sales professionals are employed across various industry sectors, including the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with clients, managing relationships, negotiating deals, and identifying new business opportunities.
In terms of career development, sales professionals in KwaZulu-Natal can expect a wide range of advancement opportunities. Typically, common career progression paths include taking on leadership roles, moving into specialist positions such as account management or sales engineering, or transitioning into related fields like business development or product management. Many companies also offer training and development programs to help employees enhance their skills and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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