Job Description
About the Role
We are seeking an experienced Reservations Team Lead to join our Luxury Property Group in Bryanston. As a key member of our team, you will be responsible for leading and managing a small Central Reservations team, overseeing reservations across all channels, and driving sales through upselling and cross-selling within our property portfolio.
Key Responsibilities
- Lead and manage a small Central Reservations team
- Oversee reservations across all channels (phone, WhatsApp, email, OTA platforms, social media)
- Drive sales through upselling and cross-selling within the property portfolio
- Manage reservation statuses and ensure SOP compliance
- Oversee OTA management and ensure adherence to company policies
- Train, support, and motivate team members
- Handle cancellations, amendments, and refunds efficiently
- Assist with availability, deposits, forecasting, and inventory management
- Prepare arrival reports and liaise with lodge operations teams
- Maintain accurate system records, correspondence, and filing
- Ensure quick turnaround times and efficient inbox management
- Foster strong relationships with internal teams and external partners
Requirements
- Minimum 6 years experience in a tourism/travel call centre or reservations department
- Proven experience as a Senior Reservations Consultant or Team Lead
- Strong leadership and team management skills
- Excellent verbal and written communication skills in English
- Proficient in Microsoft Office; PMS knowledge (Nebula, eRes, OperaCloud, Apex) advantageous
- Well-organised with strong time management and problem-solving abilities
- Dynamic, professional, and self-motivated
- Valid RSA ID
Qualifications
- Formal education/certifications not specified
Salary & Benefits
Salary: R20,000 – R25,000 DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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