East Rand: Service/Maintenance Manager posted by AtripleA recruitment & temps

About the Role

We are seeking a qualified Service/Maintenance Manager in our technical department to manage technical staff effectively and ensure short, medium and long-term actions carried out by the testing and service department on behalf of the company for the customers.

Key Responsibilities

• Responsible for technical department. This includes, but is not limited to:

• Ensure that all technical staff are aware of their tasks schedule and their expected level of service

• Follow up on the monthly schedule and manage additions and changes to the schedule daily

• Check test work sheets and inspection sheets to ensure work is carried out as scheduled

• Follow up on filter requests by technical staff to ensure stock is delivered to site on time and to avoid unnecessary cost to company and clients

• Schedule all incoming survey requirements as requested by customers and the sales department

• Follow up on customer calls and concerns to ensure remedial action in the most expedient time possible as regulated by current circumstances

• Hold weekly meetings with technical staff to ensure work is carried out as planned and make changes to the planned schedule when necessary

• Follow up on overages that might occur, report on it to the customer and ensure detail is given through to the sales department to quote the customer accordingly

• Monthly actions as agreed in the various customer service level agreements, currently the department is responsible for 48 SLAs

• Plan the following months schedule of site visits for each customer service level agreement

• Manage the data entry of all filter inspection work sheets completed for each customer

• Ensure that a monthly report is generated, checked and delivered to each customer every month

• Plan six monthly tests to be carried out at agreed sites

• Ensure scheduling of six-monthly tests are arranged and approved by the customer

• Managing the allocation of the six-monthly test work sheets for each technician to ensure tests will be carried out to the specified standards as agreed with customer

• Responsible for setting up new monthly reports, inspection work sheets and six-monthly test reports to the required standard

• Manage, maintain and improve monthly reports, inspection work sheets and six-monthly reports

• Manage the maintaining of the filing of all test work sheets and inspection work sheets in the service department office

• Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received

• Annual tasks related to managing technical labour and test instrumentation to ensure work can be carried out as planned for all customer SLAs and ad hoc testing orders received

• Maintain a record of equipment calibration history and schedule all instruments due for calibration in time

• Manage technical labour training to ensure skilled service is supplied to the various customers

• Manage the scheduling of leave for all technical staff to ensure continuous service to customer satisfaction

• Other tasks to assist sales with surveys and additional orders received that do not form part of SLAs

• Manage and schedule surveys as requested by the sales department

• Manage, schedule and ensure the carrying out of additional orders received for testing

• Setting up, completing and ensuring delivery of additional order test reports to the standard agreed with the customer

Requirements

• Bachelor’s degree in Mechanical Engineering or a related field, or currently pursuing a degree or diploma in a similar discipline.

• Minimum of 10 – 15 years of practical experience in the HVAC sector.

• 2 – 5 years’ experience in managing technical staff.

• Proficiency in Microsoft Windows, Word, Excel, and Outlook.

• Afrikaans Speaker

Qualifications

None mentioned.

Salary & Benefits

• Specific training relating to company specific requirements – will be on job training as well as international training in the UK, for the individual to receive specific accreditation in the related field.

• Medical Aid, Provident Fund and Birthday Bonus

• Cell phone allowance.

• Vehicle/travel allowance and petrol card.