Job Description
About the Role
Edgexec (Pty) Ltd is seeking an experienced IT Service Delivery Lead to drive the performance and reliability of critical IT services in a fast-paced, enterprise environment. The successful candidate will take ownership of service delivery excellence while shaping continuous improvement across multiple technology domains.
Key Responsibilities
- Own and lead the delivery of all IT operational services, ensuring stability, availability, and performance
- Coordinate internal IT teams and external service providers to meet SLAs and customer expectations
- Drive incident, problem, change, and service request management in line with ITIL practices
- Lead major incident management, including communication, escalation, and post-incident reviews
- Oversee service transition and ensure operational readiness for new and changed services
- Manage ITSM platform effectiveness, including data quality, workflows, and reporting
- Produce and present service performance reports, trends, and improvement insights
- Provide oversight across IT projects to ensure alignment with operational priorities
- Lead vendor engagement, service reviews, and performance management
- Build strong stakeholder relationships and ensure clear communication across all service activities
- Identify risks, control gaps, and improvement opportunities across service delivery
Requirements
- Degree or Diploma in Information Technology or equivalent experience
- ITIL Foundation certification (advanced certifications advantageous)
- Minimum 5 years experience in IT service delivery, IT operations, or ITSM environments
- Proven experience managing third-party vendors and service performance
- Strong understanding of ITIL processes including Incident, Problem, Change, and Service Level Management
- Experience supporting project delivery and service transition into operations
- Strong analytical, reporting, and data interpretation skills
- Excellent stakeholder engagement and communication capabilities
- Ability to perform under pressure, particularly during major incidents
Qualifications
None mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Logistics Jobs in Gauteng
The logistics sector is an essential part of the Gauteng economy, with many multinational companies operating in the region. In this field, job seekers can expect to find a range of roles that involve managing and coordinating the movement of goods, services, and people. Typically, logistics positions require strong analytical skills, attention to detail, and excellent communication abilities.
Generally, salaries for logistics professionals in Gauteng tend to fall within broad ranges, depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may pay between R400 000 and R600 000 per annum, while more senior positions can range from R800 000 to R1.2 million per year or more. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for logistics roles in Gauteng include supply chain management, transportation planning, inventory control, data analysis, and problem-solving. Typically, professionals in this field possess a strong background in business administration, operations management, or a related field. Additionally, knowledge of technology platforms, such as transportation management systems (TMS) and enterprise resource planning (ERP) software, is often highly valued.
The logistics industry in Gauteng commonly employs roles in the financial services sector, technology industry, manufacturing sector, and e-commerce sector. These sectors require skilled professionals to manage the flow of goods, services, and information, ensuring timely and efficient delivery.
Career development opportunities for logistics professionals are vast and varied. Typically, entry-level positions can lead to promotions within the same company or progression into management roles. Experienced professionals may choose to specialize in a particular area, such as supply chain optimization or transportation management. Others may opt for career advancement opportunities at multinational companies, where they can leverage their skills to drive business growth and innovation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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