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Amanzimtoti: Outbound Customer Service Agent

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Job Description

About the Role

We are seeking an experienced Outbound Customer Service Agent to join our team in Amanzimtoti, responsible for ensuring seamless customer experiences and efficient shipping operations.

Key Responsibilities

  • Maintain and update shipment schedules
  • Manage and monitor bookings with shipping lines
  • Process bookings and issue confirmations to customers
  • Follow up on quotations
  • Clear internal Sentry (latency) reports
  • Conduct strategic container planning
  • Handle hazardous cargo applications and documentation
  • Issue transport and packing instructions to warehouse and transporters
  • Send empty depot releases to shipping lines prior to container collection
  • Ensure receipt of all required shipping documentation (shipping instructions, bill of entry, commercial invoice, packing list, fumigation certificate)
  • Process shipping line instructions
  • Prepare trade documents
  • Invoice customers and process creditor invoices
  • Submit RCG to SARS
  • Print, stamp, and release bills for customer collection
  • Process cargo dues and acquittals with shipping lines
  • Cost, close, and post shipment files
  • Issue telex releases in line with SOP
  • Assist with training of staff members

Requirements

  • Matric (Grade 12)
  • Relevant tertiary qualification (advantageous)

Qualifications

  • None mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Transport / logistics / warehouse Jobs in eThekwini

The transport and logistics sector in eThekwini is experiencing steady growth, driven by the increasing demand for efficient supply chain management and the expansion of various industries such as manufacturing, technology, and financial services. This growth creates a range of job opportunities for individuals looking to pursue careers in this field.

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Typically, salaries for transport and logistics professionals in eThekwini fall within broad ranges, often depending on factors like experience, company size, and industry sector. For instance, entry-level positions may start around R300 000 – R400 000 per annum, while more senior roles can range from R600 000 – R1 million per year. However, salaries can vary significantly depending on the individual’s qualifications, skills, and level of experience.

Common skills required for transport and logistics roles in eThekwini include a valid driver’s license, proficiency in Microsoft Office, good communication and problem-solving skills, and the ability to work effectively in a team environment. Other essential skills may include knowledge of transportation regulations, warehouse management systems, and inventory control procedures. Additionally, experience with logistics software, such as transportation management systems or supply chain management platforms, is often highly valued.

The transport and logistics sector is a significant employer across various industries, including manufacturing, technology, and financial services. Companies in these sectors often require professionals to manage the movement of goods, supplies, and equipment, ensuring timely delivery and efficient use of resources. Other common industries that employ transport and logistics personnel include retail, construction, and healthcare.

For those looking to pursue a career in transport and logistics, there are various opportunities for professional development and growth. Many companies invest in training programs to upskill their employees, which can lead to promotions or new roles within the company. Additionally, certifications like the Certified Logistics Professional (CLP) or the Supply Chain Management Professional (SCMP) can enhance job prospects and career advancement possibilities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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