Pretoria East: Assistant Lodge Manager (5* Lodge) – Hoedspruit posted by HotelJobs

About the Role

We are seeking an exceptional individual to join our luxury 5* Game Lodge in Hoedspruit as an Assistant Lodge Manager. The ideal candidate will be detail-oriented, passionate about guest delight, and enjoy interacting with guests. They should also possess strong administrative skills, a natural leadership ability, and excellent communication skills.

Key Responsibilities

• Act as Acting Lodge Manager in the absence of the Lodge Manager
• Take full responsibility for the management of the following teams:
• Front of House: Inspire; stimulate and lead the FOH team
• Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report
• Reception; Curio Shop and Switch Board Banking; Invoices and Gratuities
• Welcome & Goodbye Site Inspections
• Show Time Guest Feedback Centricity Feedback system
• Inspire; stimulate and lead the housekeeping team
• Maintain the Housekeeping standards within the Lodge
• Spot check of rooms & turndowns
• Staff Uniform Control
• Lodge Maintenance: Inspire; stimulate and lead the Lodge Maintenance team
• Control and supervise the Lodge Maintenance teams
• Work closely with the Reserve Maintenance Manager on preventative maintenance service schedules
• Understand of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
• Pest Control
• Health & Safety: Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
• Head up the Lodge Health & Safety committee
• Risk assessments for the Lodge
• Firefighting equipment / drill
• Provide a safe working environment for all staff
• Finance & Budgeting:
• Compiling monthly reports
• Participate in the budget process and managing budget lines
• Budget expenditure & control
• Monthly finance meeting
• Human Resources: Staff development and training
• Staff management
• Staff welfare & staff morale
• Inspire; stimulate and lead the team and maintain discipline
• Manage leave cycles and training files
• Knowledge of food & beverage: Hosting of guest Guest Delight and bush banqueting
• Ensure any negative guest feedback is addressed and solutions found

Requirements

Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment

Hospitality management qualification

Strong Operational and Financial experience

High Emotional Intelligence

Hospitality and service training experience

Room Division Experience

Practical with some experience in maintenance

Valid drivers license and own transport

Strong leadership & mentoring skills

Strong management skills

Problem solving skills

Excellent communication and interpersonal skills (listening skills, verbal communication etc)

Positive attitude, Self-motivated, Confident

Sense of humour

Sense of adventure

Structured manager with experience of leading diverse teams

Energetic; proactive person with well-developed concept of the importance of providing a world-class guest experience

Qualifications

None mentioned in original job description.

Salary & Benefits

Monthly package negotiable depending on experience and qualifications. Live-in position with meals on duty. Pension fund. Staff Lodge nights. Work cycle 21 days 7 days off. Annual leave 15 days.