Job Description
About the Role
We are seeking a highly skilled and experienced Floor Supervisor to join our Wine Centre in Stellenbosch. The successful candidate will be responsible for delivering exceptional guest experiences, leading a team of staff members, and ensuring the highest standards of service and product knowledge.
Key Responsibilities
- Engage with and serve guests in a professional, efficient and courteous manner
- Supervise the team and promote a positive and friendly energy in the outlet
- Handle all necessary wine educator functions in accordance with SOPs, ensuring that guests experience the highest level of service
- Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
- Report complaints and/ or any incidents promptly, helping to find solutions where possible
- Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
- Maintain effective working relationships with colleagues in own, and other departments
Requirements
- At least three years supervisory experience in the F&B industry with a strong track-record of service and sales
- Confident and clear communicator
- Must love working with food and people
- Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
- Time management, literacy and numeracy skills essential
- Keen attention to detail with excellent follow-through capabilities
- Able to remain calm and maintain professional outlook, even when under pressure
- Committed team member, with good leadership potential
- Flexible and willing to go the extra mile; able to work shifts
Qualifications
- None specified
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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