Gauteng: Service Coordinator posted by Green Marble Recruitment Consultants

About the Role

The Service Coordinator role at Green Marble Recruitment Consultants involves coordinating and managing field service technicians in an industrial environment, ensuring smooth execution of service work and excellent customer satisfaction.

Key Responsibilities

• Schedule and coordinate all field service activities for vacuum pumps and blowers.
• Manage technician calendars and efficiently allocate service work, including urgent breakdowns and reactive calls.
• Handle administration, scheduling, and documentation of service calls, ensuring job cards and reports are accurate and submitted on time.
• Coordinate and manage preventive maintenance contracts, scheduling services in accordance with contract timelines.
• Provide technicians with the necessary information and ensure the availability of spare parts in collaboration with stores and procurement.
• Arrange meetings and site visits with customers, providing proactive updates and feedback.
• Maintain records of customer equipment, applications, and site audits.
• Support field service leads, service quotations, and follow-ups to secure purchase orders.
• Potentially supervise and coordinate field service technicians, assisting with workload management and process improvements.
• Develop a basic technical understanding of vacuum pumps, compressors, and blowers.
• Deliver excellent customer service with clear verbal and written communication in English.
• Demonstrate strong organisation, planning, attention to detail, and problem-solving skills.
• Work effectively under pressure, managing multiple technicians and service jobs simultaneously.
• Utilise computer skills, including Excel and service management systems.
• Exhibit professionalism, accountability, teamwork, and a proactive, solution-oriented mindset.

Requirements

Qualified Millwright trade or a National Diploma in Electrical, Mechanical, or Mechatronics Engineering.

8–15 years’ experience in service coordination, service administration, or technical support.

Proven experience coordinating and managing field service technicians in an industrial or mechanical environment.

Strong technical understanding of industrial equipment, including pumps, compressors, blowers, valves, measuring instruments, leak detectors, and vacuum pumps.

Qualifications

Formal education/certifications not specified.

Salary & Benefits

Salary information not specified.