Job Description
About the Role
Pillango Placements is seeking a highly skilled Senior Implementation Consultant to join our team in Johannesburg North. As a key member of our implementation team, you will be responsible for implementing and configuring insurance platform solutions for business clients. Your primary objective will be to ensure seamless system performance and optimal client satisfaction.
Key Responsibilities
- Provide specialist advice on resolving complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others.
- Provide a quality service to customers, dealing with complex queries and investigating and resolving customer problems.
- Help senior colleagues manage internal client and customer relationships using relevant sales or client systems.
- Ensure regulatory compliance by regularly reviewing the product suite.
- Develop working knowledge of the organisation’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
- Contribute to project and program reporting and review by organising meetings and preparing project and/or program papers (e.g., agendas, reports, and presentations).
- Determine clients’ needs via consultation, business analysis, and targeted observations.
- Interpret data and identify possible answers (navigating a wide variety of processes, procedures, and precedents).
- Explore issues or needs, establishing potential causes and barriers as well as related issues.
- Identify shortcomings and suggest improvements to existing processes, systems, and procedures.
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Requirements
- Insurance-related Degree, Diploma, or Certification (Essential)
- 5–10 years’ experience in short-term insurance underwriting (Essential)
- Experience working on insurance platforms / administration systems (Essential)
- Data analysis exposure (Advantageous)
- Strong communication, problem-solving, and analytical skills
- Proficiency in MS Office and general computer systems
Qualifications
Insurance-related Degree, Diploma, or Certification (if applicable)
Salary & Benefits
Market-related remuneration package aligned to experience, qualifications, and overall value offered.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Insurance Management Jobs in Gauteng
In Gauteng, the insurance management field is one of the most established and in-demand industries, with a strong presence of multinational companies operating in the region. Generally, this sector provides stable employment opportunities for professionals with relevant experience and skills.
Typically, salaries for insurance management roles in Gauteng vary widely depending on factors such as level of experience, company size, and industry sector. Broadly speaking, entry-level positions can expect to range from R400 000 to R600 000 per annum, while senior roles may earn between R800 000 and R1,5 million or more per year. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for insurance management roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of financial markets and regulations, and experience with risk management software and systems. Other essential skills often include technical knowledge of insurance products, data analysis, and project management capabilities.
The financial services sector is one of the most common industries to employ insurance managers in Gauteng, alongside technology companies and certain manufacturing organizations. Insurance managers can also be found in the banking and finance sectors, as well as in government agencies responsible for regulatory oversight.
For career development, insurance managers often progress to senior roles or transition into related fields such as risk management consulting, actuarial analysis, or policy development. Many companies also provide opportunities for professional development through training programs and mentorship schemes, which can help employees enhance their skills and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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