Job Description
About the Role
Jozini Tiger Lodge & Spa is seeking a highly skilled and experienced Events, Conferencing & Guest Experience Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing all conferencing, banqueting, weddings, and entertainment operations at our 4-star lakeside getaway. Your primary focus will be on maximizing revenue through events and experiences, delivering exceptional guest satisfaction, and creating engaging entertainment programs for both adults and children.
Key Responsibilities
- Plan, coordinate, and execute all events (corporate, weddings, conferences, functions)
- Liaise with clients to understand requirements, objectives, and budgets
- Develop detailed event proposals, timelines, and run sheets
- Oversee event setup, execution, and breakdown to ensure seamless delivery
- Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B)
- Act as the main point of contact for all events and conferencing clients
- Build and maintain strong client relationships to drive repeat business
- Conduct site inspections and presentations for prospective clients
- Handle client queries, feedback, and complaints professionally and promptly
- Oversee daily operations of conference and event facilities
- Ensure venues are set up according to specifications and brand standards
- Work closely with the operations team to ensure smooth service flow
Requirements
- Matric Certificate
- Hospitality or Events Management qualification (advantageous)
Qualifications
No formal qualifications mentioned in the original job description.
Salary & Benefits
Salary information not provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Kwazulu-Natal
The travel and tourism industry in Kwazulu-Natal is a dynamic sector that offers a range of job opportunities for individuals passionate about hospitality, adventure, and cultural exchange. Typically, this field encompasses various roles such as tour guides, hotel management, event coordination, and travel agency operations. Generally, the demand for skilled professionals in this sector remains strong, driven by the growth of domestic and international tourism in South Africa.
When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, industry sector, and specific job requirements. Broadly speaking, common salary ranges for travel and tourism roles in Kwazulu-Natal can range from R200 000 to R500 000 per annum, with some senior or specialized positions potentially exceeding this range. However, it’s crucial to research specific salaries based on your individual circumstances and qualifications.
Common skills required for careers in the travel and tourism industry include excellent communication and interpersonal skills, ability to work under pressure, basic knowledge of local culture and customs, proficiency in multiple languages (especially Afrikaans and isiZulu), strong organizational and time management skills, and a valid driver’s license. Other essential skills may include experience with customer relationship management software, understanding of financial management principles, and familiarity with health and safety protocols.
The travel and tourism industry is diverse, and common sectors that employ these roles include the hospitality sector (hotels, restaurants, and game lodges), adventure tourism (safaris, hiking, and water sports), event management, travel agencies, and cultural institutions. Other industries, such as financial services and technology, also occasionally hire staff with relevant skills in this field.
For those looking to launch or advance their careers in the travel and tourism industry, there are numerous opportunities for development and growth. Typically, career progression involves moving from entry-level roles to senior positions within a company, specializing in areas like event management, marketing, or human resources. Many companies also invest in employee training and development programs, such as hospitality certifications or language courses, to support the growth of their staff.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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